Microsoft Dynamics CRM

Why Choose A CRM Solution From Microsoft?

With Microsoft Dynamics CRM, you can monitor and measure sales, marketing and service activities to operate your business more effectively.

• Track customer activity with all company touch points
• Track sales and marketing activities for better results and lower costs
• Provide cross-sell and up-sell opportunities to sales and service people in real time
• Deliver easy access to customer ordering and payment information
• Analyze customer relationships and identify highest-value customers
• Effectively target customers with offers that match their history and purchasing potential
• Monitor sales activities to measure and improve sales effectiveness
• Give service and contact center teams the ability to provide superior customer service

View Videos: Microsoft Dynamics CRM Demos

Sales Force Automation
Boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales. Measure all sales activities within your customer pipeline to identify strong performers or effective sales processes.
Datasheet: Dynamics CRM 2011 Sales Force Automation

Marketing
Plan, implement, and measure more effective marketing campaigns. Track marketing efforts and link customer responses to specific campaigns or messages. Initiate special offers or discounts targeted to specific customer needs.
Datasheet: Dynamics CRM 2011 Marketing Automation

Customer Service
Centralize records of all customer service activity so that representatives can resolve problems quickly and maintain customer satisfaction. With a 360-degree view of your customer’s history and preferences, your agents can resolve issues quickly and reduce handling times.
Datasheet: Dynamics CRM 2011 Customer Service

Microsoft Dynamics CRM is Flexible
Deploy on-demand or on-premise—and easily switch options if your needs change. Buy it outright, finance, or subscribe. Use it within Microsoft Office Outlook, a Web browser, a custom portal, a Microsoft Office SharePoint portal, or a mobile device.

Microsoft Dynamics CRM is Familiar
Microsoft Dynamics CRM has the look and feel of familiar Microsoft products which means less of a learning curve during implementation, so you can get up and running quickly to focus on what’s most important – your customers.
Videos: Microsoft Dynamics CRM and Microsoft Office Integration

Integrate and Automate Business Processes
Extend the value of your IT investments by automating business processes and integrating your other business applications with Microsoft Dynamics CRM. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touch points.

Manage Anything with xRM
Customer Relationship Management is evolving into xRM (anything relationship management). Find out how Microsoft Dynamics CRM can be customized to manage anything or anyone – from policies and commissions to job and recruits with the xRM development platform.
Datasheet: Dynamics CRM 2011 xRM