IT Policies & Procedures
IT policies and procedures are a critical component of professional business management. Properly defined and managed, consistent practices can mitigate risk and improve efficiency across your organization.
| Manage change | : | Ensure consistency in common IT tasks, such as new hire setups, terminations, desktop configurations, etc. |
| Enforce best practices | : | Maintain reliable systems by referencing and enforcing documented industry best practices. |
| Reduce HR risk | : | Minimize HR risk exposure by documenting and enforcing acceptable standards for employee behavior as it relates to IT. |
| Reduce legal exposure | : | Improve your risk profile with enforced policies related to client information (e.g., credit card numbers, etc.). |
| Improve network security | : | Limit exposure to security threats by documenting and enforcing policies related to hardware and software. |
| Manage vendors | : | Improve the quality of third-party relationships via defined processes to select and manage IT vendors. |
| Enforce training consistency | : | Accelerate productivity with consistent training practices for all employees with customized IT training plans. |
| Control assets | : | Manage replacement schedules for key IT assets (e.g., servers) with a documented plan. |
| Improve support | : | Experience rapid and professional IT support by establishing an agreed-upon support plan with internal and/or external IT support resources. |
| Plan for disaster | : | Ensure the continued operation or rapid recovery of key IT systems with a disaster recovery / business continuity plan. |
Establishing and high-quality IT policies and procedures is the first step. Once created, these standards must be disseminated and kept current on a regular basis. You should also take the opportunity to automate as many practices as possible; for example, restrict the installation of unauthorized software on corporate computers through the enforcement of Microsoft Active Directory Group Policies.
We can help you develop customized policies and procedures, and where possible, to automate their implementation and enforcement. For more information please contact us.
Email
Delphia Consulting