Flexible IT Service Programs
- Choose from four customizeable managed IT packages.
- On-demand technical support & advanced systems management.
- Reduced risk associated with unpredictable IT support costs.
All Programs Include:
| Savings: | 15-27% discounts off our standard support rates. |
| People: | Local, experienced, skilled, communicative, and down-to-earth consultants. |
| Uptime: | 24x7x365 system monitoring and proactive issue resolution. |
| Response: | 24x7x365 support response. 30-minute response guarantee for critical issues. |
| Management: | Sophisticated case management tools speed resolution. |
| Information: | Strategic reports and documentation inform decisions and further goals. |
Included Servers at No Additional Charge:
Server monitoring is a core component of each managed IT service program. Each program includes monitoring for the quantity of servers indicated; additional servers may be monitored for a nominal monthly fee.
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Monthly Bundled Reactive Support Hours:
Pre-paid labor for issue resolution and support services is included in our Gold and Platinum managed IT service packages.
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You have access to expert support services anytime, every day, with our perpetual on-call system.
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24x7x365 Server and Network Monitoring:
Your managed servers and network infrastructure are constantly monitored for trouble. Our service team is instantly notified and takes action when serious problems arise.
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30-Minute Critical Issue Response:
You will be contacted by NexusTek support staff within 30-minutes in the event of a Critical Support Incident.
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Case Management with Automatic Escalation:
Your support issues are entered into a professional case management system, facilitating efficient cooperation for our team and escalation to management when necessary.
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Each quarter you will receive a complete set of reports providing up-to-date network documentation, service statistics, and recommendations. All reports are delivered in a consultative fashion to ensure maximum benefit.
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Enjoy significant discounts on our support services as a managed IT service package subscriber.
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Experience the stability and security afforded by Server Patch Management, a core component of each managed IT service program. Lab-tested security patches and bug-fixes are deployed on a scheduled basis and as-needed.
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The reports you will receive from our Server Asset Management system will inform your equipment and software upgrade and replacement decisions while providing key data to our support team.
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NetDocs™ System Documentation:
Extensive system documentation enables efficient service and support while delivering key information to our clients. Our proprietary NetDocs™ documentation framework provides the details needed for strategic planning and compliance management.
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The reports you will receive from our PC/Laptop Asset Management system will inform your equipment and software upgrade and replacement decisions while providing key data to our support team. This service is provided at no-charge for the first 12-months of your qualifying managed IT services subscription.
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Experience the stability and security afforded by PC/Laptop Patch Management. Lab-tested security patches and bug-fixes are deployed on a scheduled basis and as-needed. This service is provided at no-charge for the first 12-months of your qualifying managed IT services subscription.
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Avoid missed messages and sender bounce-backs if your corporate e-mail system fails. In the event of a failure, our E-Mail Server Failover service automatically collects and queues messages destined for your corporate email server, and delivers those messages automatically when it becomes available. This service is provided at no-charge for the first 12-months of your qualifying managed IT services subscription.
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Eliminate the risk of virus-infected e-mail messages and annoying spam with the E-Mail Threat Control service. This service is provided at no-charge for the first 12-months of your qualifying managed IT services subscription.
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Monthly Server Health Assessments:
In conjunction with Server Monitoring, monthly Server Health Assessments allow the detection and mitigation of issues before they become problems. Server Health Assessments are performed on all servers included in your managed IT program.
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No-Cost Initial Discovery and Documentation Visit:
Qualifying managed IT program subscribers receive an initial no-charge Discovery and Documentation Visit designed to orient our support team to your unique needs, allowing a seamless transition from your existing IT support structure to NexusTek.
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Annual "Virtual CIO" Consulting:
Qualifying managed IT program subscribers receive annual strategic IT management communications and consulting from a senior NexusTek executive. Topics include budgeting guidance and tools, analysis and recommendations for emerging technologies, and suggestions for fine-tuning IT policies and procedures.
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Firewall Vulnerability Testing:
Your internet firewall protects your network from external threats such as hackers, and configuration weaknesses can leave your IT assets and data open to attack. A regular and thorough scan of your firewall exposes vulnerabilities before they are compromised.
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Firewall and IDS Log Monitoring:
Firewall and intrusion detection systems generate log files full detailing traffic flowing between your network and the internet. Our Firewall and IDS Log Monitoring service actively scans these logs to detect patterns of activity and generates alerts for potential security concerns.
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Enterprise Anti-Virus and Anti-Spyware Management:
Corporate anti-virus and anti-spyware software is responsible for updating and protecting your networked computers with the latest defenses against internet threats. A failure can lead to a destructive virus or spyware outbreak on your network. The Enterprise Anti-Virus and Anti-Spyware Management services monitor these protective systems and generate alerts in the event of a problem.
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Annual Comprehensive LAN Security Audit:
The Annual Comprehensive LAN Security Audit probes the network and each connected computer for issues suchs as weak password policies, unauthorized web servers, commonly exploited configuration problems, and more.
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Annual Strategic Security Baseline Assessment:
Adhering to best practices with respect to IT policies and procedures minimizes your security risk and exposure to liability, and is crucial to meeting compliance standards. The Annual Strategic Security Baseline Assessment provides you with key feedback and recommendations for making IT an asset to your company.
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Essential for any disaster recovery or business continuity plan, and as a complement to your existing nackup method, On-line Internet Backup provides scheduled, automatic, and secure backups of critical data to enterprise level data centers.
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Database server failures cause extensive downtime and often result in recovery projects to recreate historical transactions.Total Database Care is a customized monitoring and maintenance offering designed to maximize the efficiency, security, and reliability of your database servers.
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Your corporate and/or customer-facing web sites are important to your business. Total Website Care offers 24x7x365 monitoring combined with off-site backup to protect critical web site services.
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Maintaining records of electronic conversations is required to meet certain compliance and workplace standards. The E-Mail Message Archiving service transparently and securely automates rentention policy enforcement.
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Managed Internet Security and Antivirus:
Owning anti-virus / anti-spyware software requires to constant maintenance, expensive annual license renewals, and dedicated resources. As a complete replacement for corporate software, Managed Internet Security and Antivirus delivers a comprehensive, zero-administration, solution on a subscription basis.
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Due to significant upfront expenses, implementing Microsoft Exchange has traditionally been cost-prohibitive for small and medium-sized companies. Hosted Microsoft Exchange provides the same functionality in a subscription model with no hardware, software, or installation project required.
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Maintaining mission-critical servers in your office location presents considerable stability, security, and environmental risks. Hosting your servers off-site in an enterprise-class data center maximizes availability while offering outstanding security.
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IT hardware, including servers, firewalls, switches, and routers, represents a poor investment considering how quickly these items lose value and require upgrades and replacement. Conserve cash and minimize your total cost of ownership with our hardware-as-a-service options.
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Delphia Consulting