One IT trend that shows no sign of slowing down is outsourcing IT tasks. In fact, there has been rapid growth in recent years with 43 percent of U.S. companies report outsourcing their IT services overseas.
Clearly, outsourcing IT is increasing in popularity and a smart way for companies to customize to fit their needs and control expense. Customer service then becomes a factor in outsourcing. Well, of course, we are biased as a local managed services provider, but in truth, there is a host of problems with outsourcing IT tasks overseas (via large corporations) and there are many reasons to hire in your service area.
In the spirit of sharing, here are a few benefits of outsourcing your IT service needs locally.
1. Location, Location, Location
Sure, it’s a real estate term, but it certainly applies here. Working with a managed IT service team that’s in your area code can provide a distinct advantage in terms of efficiency and productivity. Even though communications are essentially the same as an overseas agent — phone and email — there’s a reassurance and a confidence in knowing where your IT team is located. The simple fact that your IT technician is close and can provide a service call within hours, not days or weeks, is a valuable benefit for the SMB concerned with costs associated with downtime.
2. Customer Service: A Person from a Local Office
How many times have you dialed 1-800…just to be routed to another extension or placed on never-ending hold? So, outsourcing your IT services locally means that the number you dial actually reaches a person. This is an enormous benefit. Developing a relationship with a specific IT technician, who may not mind giving you their cell phone number, is a major plus to having a local IT service provider.
3. Cost Advantages: “Show me the Money”
There’s no doubt that outsourcing your IT needs, locally or globally, can mean major cost savings. But doing so with a local company can often mean that you’re able to leverage your existing technology with theirs. Additionally, it’s always nice to know that you’re investing within the local economy.
5. Accessibility: You had us at Hello
What’s probably the MOST important benefit of hiring a local IT service provider? We think it’s being able to meet face-to-face and connecting personally. Whether it’s planning that big project or tackling a major IT issue, it’s nice to know that your IT service provider is accessible and can be at your office when needed.