An environment designed to welcome everyone can also open the door to the wrong kind of guest. From hoteliers and resort managers to campground operators and marina owners, businesses across the hospitality sector are prime targets. With access to high-value customer data, legacy infrastructure, smart-room technology, and loosely monitored vendor networks, the industry has become a five-star destination for threat actors. From seasonal staff turnover to inconsistent patching and under-resourced security teams, hospitality properties make a dream environment for cybercriminals.
And once attackers check in, getting them out isn’t easy—which helps explain why the cost of a data breach keeps rising. The global average cost of a breach in the hospitality sector rose from $3.82 million in 2024 to $4.03 million in 2025, and that doesn’t account for the long-term damage to reputation, operations, and guest loyalty. The global average time to identify and contain a breach across all industries now stands at 241 days.¹ In a business built on trust, speed, and seamless service, cybersecurity can’t be treated like a maintenance issue. You can’t patch over a breach with a smile at check-in.
Building resilience starts with proactive risk assessments, ongoing threat detection, and a culture of vigilance. You can’t control who targets you, but you can control how ready you are when they do.
So where are the biggest risks hiding? Here are seven cybersecurity challenges every hotelier should have on their radar, because what you don’t see can absolutely hurt you.
In hospitality, service is everything, and that includes protecting the digital experience behind every stay. When uptime, trust, and guest data are on the line, you need a cybersecurity partner that understands your world.
That’s where ESP, a NexusTek company, comes in.
As your trusted cybersecurity partner, we help you secure every layer of the guest journey, from AI-powered personalization and mobile check‑in to IoT-enabled guest rooms and cloud-native property systems. With end-to-end managed services, hybrid cloud expertise, and deep hospitality experience, we turn complexity into clarity—and risk into resilience.
Let’s make cybersecurity part of your signature service.
Schedule a consultation and give your guests a safe, seamless experience, from check-in to checkout.
Reference
1. IBM, Cost of a Data Breach Report 2025, July 2025
2. EHL Insights, Top Hospitality Tech Trends Not to Miss in 2025, December 2024
3. IBM, Cost of a Data Breach Report 2025, July 2025
Founder, ESP, a NexusTek company
Jason Pullo is a seasoned technology entrepreneur with a passion for transforming the hospitality industry through innovative IT solutions. As Founder and CEO of Enterprise Solutions Providers, he leads the company’s vision and growth, helping hotels navigate everything from new builds and brand transitions to large-scale renovations. Since launching the firm in 2003, Jason has played a key role in the technology strategy behind more than 1,000 hotel acquisitions. His journey began at just 18 years old as an IT manager for a trade show company, and he’s since led major projects like a multimillion-dollar hotel renovation in New York City, delivering guest-centric technology with measurable business impact.