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IT Management Services

Trusting your day-to-day infrastructure management to NexusTek allows you to focus more time and energy on honing your competitive advantage.

What Are IT Management Services?

IT management services include a variety of IT monitoring and maintenance services, which businesses outsource to a managed IT services provider. IT management services can range from minimal outsourcing or co-managed IT, all the way to fully outsourced IT services that transfer responsibility for all infrastructure management to the managed services provider. Such IT management may include proactive services such as network monitoring, application support, and patch management, as well as reactive support and troubleshooting to resolve any IT issues.

Benefits of IT Management Services

Most small and medium-sized businesses (SMBs) have few IT employees, and many lack dedicated IT staff altogether. This means that the continuous flow of IT management tasks falls heavily on few employees, often leading to stress and burnout. For SMBs without an IT team, the day-to-day management of IT systems falls on managers and leaders, most of whom lack technical expertise. IT management services solve this problem for SMBs, with specific benefits including:

  • Retain IT Talent: Turnover rates for IT employees are consistently higher than average, and a primary root cause of this problem is stress and burnout due to excessive workload. IT management services can help you to retain IT talent when you establish a co-managed relationship with a managed services provider. By outsourcing a specific portion of your infrastructure management, you reduce the stress and pressure on in-house IT staff, decreasing the likelihood of turnover.
  • Improve Security: To prevent security vulnerabilities, businesses need to stay on top of routine maintenance, which can be challenging for overloaded IT staff. Patch management, software updates, and hardware updates are routine tasks that can get shunted to the sidelines when your in-house IT team is busy “putting out fires” all day. Unfortunately, if neglected, these routine IT management tasks can give hackers an easy way into your networks. IT management services can reduce security risks by taking routine infrastructure upkeep off your hands.
  • Reduce Costs: Outsourcing to an IT management services provider is often less costly than maintaining your own in-house IT team. With internal IT employees, a business has to cover costs that managed services providers do not impose, such as those related to recruiting, training, and benefits. The high turnover rate of IT staff exacerbates this issue, introducing unpredictable surges in costs each time an employee leaves the team. In contrast, IT management services have predictable costs. The improved retention of top IT talent that a co-managed IT relationship can foster also helps to reduce turnover costs.
  • Prevent IT Downtime: The relationship between IT uptime and productivity is intuitive—when systems run smoothly and consistently, your employees get more done. Whether it’s an individual employee who forgot their password and can’t log in, or a systemwide failure that takes everyone offline, downtime costs your business in a literal sense. IT management services cover both proactive and reactive IT services that keep your infrastructure running and your employees productive.
  • Focus on Higher-Value Activities: IT management services allow you to use top employees’ time more strategically. SMB leaders working in executive and senior leadership positions, both IT and non-IT, often spend considerable time dealing with routine technology tasks or troubleshooting IT issues. An alternative is to partner with a managed IT provider, who can take those time-consuming tasks off your hands. This gives IT leaders more time for strategic IT planning, and it gives non-IT leaders more time to focus on initiatives that make their business a stronger competitor.

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FAQs

For over 25 years, NexusTek has provided IT management services to SMBs across the United States, giving us a thorough understanding of the special challenges and business needs experienced by smaller organizations. To accommodate the range of IT management needs of our clients, we offer multiple managed services plans that can be customized to fit your unique needs. Our 24/7/365 help desk is staffed domestically, supporting your employees to resolve technical issues any time of day. We serve both PC and Mac users, and our engineers possess a range of certifications from the best in the industry, including Microsoft, VMware, Cisco, Dell, and SonicWall.

NexusTek offers managed IT services in both onsite and remote capacities. In today’s hyperconnected world, many businesses can be provided full IT management support by engineers who “remote into” the customer’s environment (i.e., the engineer uses software that allows them to access the customer’s environment, with their permission). Some businesses continue to require an engineer’s onsite presence to manage their infrastructure, while others simply prefer the human touch of in-person support from an engineer. To meet these varied needs and preferences, NexusTek offers both remote and in-person IT management services.

NexusTek’s cybersecurity services are offered separately from managed IT services, but many customers choose to partner with NexusTek for both. Because some customers only want IT management services OR cybersecurity services, we keep these services distinct for customer convenience. As with our managed IT plans, our cybersecurity plans include a spectrum of solutions aimed at covering the most common groupings of needs, but they can be easily customized to meet your unique cybersecurity needs.

Yes, absolutely. For businesses that want to take their IT strategy to the next level, NexusTek can offer services that go beyond the day-to-day management of existing IT systems. First, all of our managed IT services plans include a quarterly business review, which provides you with key metrics to guide your strategic planning. Second, you have the option of adding Virtual CIO (vCIO) services to your plan at any time, which gives you 1:1 time with an executive-level technology leader who has a solid understanding of how IT and business strategy intersect. Customers may add vCIO services to help with specific objectives, such as assessments to reduce IT spend or evaluate cloud readiness, or they may routinely include a vCIO in their planning activities, with hours that range all the way up to full-time.