Computer support companies specialize in troubleshooting and fixing a wide variety of software-related personal computer issues as well as network connectivity problems and hardware issues.
Also known as technical support (or tech support), computer support can be provided with an on-site visit or remote help via phone, text, e-mail, instant message, online chat or even remote desktop control.
Many larger companies have their own technical support departments, whereas smaller businesses and individuals typically turn to a computer support firm for diagnosing and addressing computer-related issues. There are many advantages for having an outside firm providing computer support. Companies can benefit from working with highly skilled computer technicians to troubleshoot problems on an as-needed basis, rather than having a full time employee or department to deal with computer problems. Also, outsourced computer support companies are specialists offering greater technical skills, diagnostic equipment and in-the-field experience, than most in-house IT employees.
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NexusTek takes the stress and worries out of computer support and allows employees to focus on the company’s business rather than computer problems. NexusTek provides on-site, remote troubleshooting and also monitoring and management services that provide PROACTIVE resolution of problems before they occur. Software updates, backup, virus management, disk storage capacity and other daily computer maintenance issues are managed for small business automatically and worry free.
NexusTek offers four levels of monitoring and management designed to meet every organization’s varying needs. NexusTek’s programs can provide the range of full desktop to network management, or lower levels of support to companies that require additional help for their in-house staff.
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