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Managed Service Plans: COMPLETE

Do you want the best of the best when it comes to IT support? All NexusTek’s Managed Service Provider (MSP) Plans provide top-notch support in unique ways that are customized to fit the needs of each client. The Complete MSP Plan takes the best from our other three plans and gives you one, full-service managed IT team to boost productivity, create efficiencies, and save costs. Here’s how the Complete MSP Plan helps you do that.

What do you get with the Complete plan?

Service at Every Step

The Complete Plan ensures our expert team is with you every step of the way, from deploying an effective IT strategy to providing unlimited remote support. If an emergency happens after hours, we’re there. Rest easy knowing your data is safeguarded, you’re maintaining top network performance, your IT inventory is effectively tracked and monitored, and you’re operating in an optimal server environment.

The Complete Plan includes a dedicated on-site engineer who learns your business inside and out. Our engineers are committed to your success, routinely scheduling hands-on services, as well as providing 24/7/365 essential IT services, with support for both Mac and PC users. He or she can guide you through taking advantage of virtual environments, maximizing the cost efficiencies of the cloud, and ensuring regulatory compliance.

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Support 24/7/365

We understand the importance of keeping your systems running smoothly. The Complete Plan includes unlimited live help desk, emergency on-site response, as well as support for user adds, removes and changes, user applications, server applications, and backup restores.

Proactive Monitoring

Let us worry about maintaining your business IT solutions, so you can focus on core business tasks. All Complete Plan clients also get 24/7/365 monitoring, alerting and maintenance of critical infrastructure. This includes Windows servers, PCs and Macs, virtual desktops, switching, and any other mission-critical hardware.

Rest easy knowing you’re in trusted hands. Experience the difference of a full-service MSP.

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Managed Service Plan Features

Proactive Planning, Consulting and Reporting Services ESSENTIAL REMOTE DEDICATED COMPLETE
Onboarding Assessment
Quarterly Business Review with Metrics Analysis and Improvement Recommendations
Runbook Creation and Maintenance
24x7x365 Support Services, Local, National and U.S. Based ESSENTIAL REMOTE DEDICATED COMPLETE
Unlimited Live Help Desk ADD-ON ADD-ON
Unlimited Emergency On-site Response ADD-ON ADD-ON
Third Party Escalation Support ADD-ON
Scheduled Dedicated Engineer (On-site or Remote) ADD-ON ADD-ON
Support for User Adds, Removes and Changes ADD-ON
Support for User Applications and Hardware ADD-ON
Support for Data Restore from Backup ADD-ON
24x7x365 Patch Management Services ESSENTIAL REMOTE DEDICATED COMPLETE
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring Services, Alerting and Maintenance ESSENTIAL REMOTE DEDICATED COMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Windows Servers, Physical and Virtual
Desktops, Physical and Virtual
Firewalls, Physical and Virtual
Network Switching, Physical and Virtual
Storage Area Network Hardware
Cloud Application Services (Microsoft 365, Azure, etc)
Server and SaaS Backups
UPS Systems
Office Wireless Network Infrastructure
Inventory and Configuration Management Services (CMDB) ESSENTIAL REMOTE DEDICATED COMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database
Managed Ordering, Shipping, and Receiving Services

= Included in package    ADD-ON = Usage-based charges may apply

Are You a Small or Midsize Business with Questions About IT Services?