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Managed Service Plans: DEDICATED

We understand the challenges of keeping up with evolving technology and making sure you are maximizing your technology investments. Read more below to learn about the three key benefits NexusTek clients receive through our Dedicated Managed Service Provider Plan.

What do you get with the Dedicated plan?

Get a Dedicated Engineer

NexusTek’s Dedicated plan is aptly named because each client is assigned a dedicated engineer who focuses on learning the “ins and outs” of their business. This personal IT expert provides routinely scheduled services, as well as troubleshooting benefits 24/7/365. Our engineers are trained to use the best proactive strategies that are customized to your firm’s needs, providing support for both Mac and PC users. We work with your existing IT team to conduct quarterly technical business reviews, so if changes in your IT strategy need to be made, we’re there to walk you through it.

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Benefit from Proactive Support

NexusTek takes a proactive approach to managing your IT, so we can identify problems before they happen and keep your business running smoothly. We monitor critical systems for issues and provide unlimited live help desk and emergency on-site response. In addition, support for Mac and PC user applications, server applications, and backup restores are included in every Dedicated Service Plan. Rest easy knowing your systems are monitored 24/7/365 so your business IT solutions never falter.

Increase the Productivity of Your Existing IT Team

A Dedicated Managed Service Provider Plan with NexusTek augments your existing IT support. Let our team of experts free your team of experts up to focus on core business needs. Leave the management and maintenance of your systems to our highly trained managed IT staff.

Get managed IT that is customized to the needs of your business with a Dedicated Managed Service Provider Plan from NexusTek.

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Managed Service Plan Features

Proactive Planning, Consulting and Reporting Services ESSENTIAL REMOTE DEDICATED COMPLETE
Onboarding Assessment
Quarterly Business Review with Metrics Analysis and Improvement Recommendations
Runbook Creation and Maintenance
24x7x365 Support Services, Local, National and U.S. Based ESSENTIAL REMOTE DEDICATED COMPLETE
Unlimited Live Help Desk ADD-ON ADD-ON
Unlimited Emergency On-site Response ADD-ON ADD-ON
Third Party Escalation Support ADD-ON
Scheduled Dedicated Engineer (On-site or Remote) ADD-ON ADD-ON
Support for User Adds, Removes and Changes ADD-ON
Support for User Applications and Hardware ADD-ON
Support for Data Restore from Backup ADD-ON
24x7x365 Patch Management Services ESSENTIAL REMOTE DEDICATED COMPLETE
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring Services, Alerting and Maintenance ESSENTIAL REMOTE DEDICATED COMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Windows Servers, Physical and Virtual
Desktops, Physical and Virtual
Firewalls, Physical and Virtual
Network Switching, Physical and Virtual
Storage Area Network Hardware
Cloud Application Services (Microsoft 365, Azure, etc)
Server and SaaS Backups
UPS Systems
Office Wireless Network Infrastructure
Inventory and Configuration Management Services (CMDB) ESSENTIAL REMOTE DEDICATED COMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database
Managed Ordering, Shipping, and Receiving Services

= Included in package    ADD-ON = Usage-based charges may apply

Are You a Small or Midsize Business with Questions About IT Services?