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Managed Service Plans: ESSENTIAL

No one likes to pay for things they don’t need. We understand that. Our Essential Managed Service Provider Plan allows you to pick the support services you want us to manage, while also providing other core managed services automatically. Keep the duties you want in-house, and let us boost your productivity by taking on the rest.

What do you get with the Essential plan?

Develop Core Strategies

Like all our service plans, Essential clients have full access to our proactive planning, consulting, and reporting services to help create a core IT strategy that will carry your business through for years to come. Our expert team will perform a baseline strategic IT assessment and quarterly business review that includes health score and metrics analysis. We will take all that data and create a business road map that aligns with your IT strategies. We will manage your patching, IT asset tracking, licensing and subscriptions, warranties, domain names, password database, and all those important things that waste precious in-house IT resources.

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Proactive Monitoring​

Our award-winning, certified IT experts provide 24/7/365 proactive monitoring and maintenance of IT systems. We ensure your IT infrastructure continues to operate at its optimal performance, keeping track of physical and virtual servers, PCs and Macs, virtual desktops, network switches, backup systems, and more. NexusTek’s Essential Plan keeps your critical IT systems online, increasing both uptime and efficiency, so your business stays ahead of competition.

Pick Your Level of Support

NexusTek offers full-service support. You pick how much or how little support you need, both remote and onsite. Optional services include unlimited help desk, emergency on-site response, access to a dedicated engineer, as well as support for user adds, removes, and changes, user applications, server applications, backup restores, and remediation of monitoring alerts.

Create the technology foundation your business needs to grow with an Essential Managed Service Plan.

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Managed Service Plan Features

Proactive Planning, Consulting and Reporting Services ESSENTIAL REMOTE DEDICATED COMPLETE
Onboarding Assessment
Quarterly Business Review with Metrics Analysis and Improvement Recommendations
Runbook Creation and Maintenance
24x7x365 Support Services, Local, National and U.S. Based ESSENTIAL REMOTE DEDICATED COMPLETE
Unlimited Live Help Desk ADD-ON ADD-ON
Unlimited Emergency On-site Response ADD-ON ADD-ON
Third Party Escalation Support ADD-ON
Scheduled Dedicated Engineer (On-site or Remote) ADD-ON ADD-ON
Support for User Adds, Removes and Changes ADD-ON
Support for User Applications and Hardware ADD-ON
Support for Data Restore from Backup ADD-ON
24x7x365 Patch Management Services ESSENTIAL REMOTE DEDICATED COMPLETE
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring Services, Alerting and Maintenance ESSENTIAL REMOTE DEDICATED COMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Windows Servers, Physical and Virtual
Desktops, Physical and Virtual
Firewalls, Physical and Virtual
Network Switching, Physical and Virtual
Storage Area Network Hardware
Cloud Application Services (Microsoft 365, Azure, etc)
Server and SaaS Backups
UPS Systems
Office Wireless Network Infrastructure
Inventory and Configuration Management Services (CMDB) ESSENTIAL REMOTE DEDICATED COMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database
Managed Ordering, Shipping, and Receiving Services

= Included in package    ADD-ON = Usage-based charges may apply

Are You a Small or Midsize Business with Questions About IT Services?​