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Managed Service Plans: REMOTE

The Remote Managed Service Provider (MSP) plan is NexusTek’s premier IT support plan for businesses that operate primarily via cloud infrastructure. Out of our four MSP plans (Essential, Remote, Dedicated, and Complete), the Remote plan gives businesses exactly what they need to manage their cloud IT and how it integrates with their actual use of IT.

What do you get with the Remote plan?

How Does an MSP Manage IT?

In IT, information is everything. Remote MSP provides remote IT support and IT monitoring to ensure that businesses are not left in the dark regarding the state of their IT. Each MSP plan includes support for both Mac and PC users, offering essentials like proactive planning, system monitoring and IT inventory tracking.

Remote MSP further helps with IT support via around-the-clock help desk access, support for backups, and other cloud-based IT support needs. Because of the help desk support included in the Remote plan, many businesses will use the Remote MSP plan to supplement their internal managed IT needs. The internal team tracks on-site IT and manages the physical infrastructure, while NexusTek provides troubleshooting and help desk support.

How Does an MSP Manage IT Icon
Proactive Security and Monitoring Icon 200x200

Features of the Remote MSP Plan

The Remote plan has all the same features as the Essential MSP plan, plus more focused features that are geared towards cloud systems, including the following:

  • 24-hours a Day Unlimited Help Desk
  • Support for Unlimited Devices
  • User Management Systems
  • IT Strategy and Planning
  • Software and Infrastructure Monitoring
  • Business IT Recovery through Backups and More

Managed Service Plan Features

Proactive Planning, Consulting and Reporting Services ESSENTIAL REMOTE DEDICATED COMPLETE
Onboarding Assessment
Quarterly Business Review with Metrics Analysis and Improvement Recommendations
Runbook Creation and Maintenance
24x7x365 Support Services, Local, National and U.S. Based ESSENTIAL REMOTE DEDICATED COMPLETE
Unlimited Live Help Desk ADD-ON ADD-ON
Unlimited Emergency On-site Response ADD-ON ADD-ON
Third Party Escalation Support ADD-ON
Scheduled Dedicated Engineer (On-site or Remote) ADD-ON ADD-ON
Support for User Adds, Removes and Changes ADD-ON
Support for User Applications and Hardware ADD-ON
Support for Data Restore from Backup ADD-ON
24x7x365 Patch Management Services ESSENTIAL REMOTE DEDICATED COMPLETE
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring Services, Alerting and Maintenance ESSENTIAL REMOTE DEDICATED COMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Windows Servers, Physical and Virtual
Desktops, Physical and Virtual
Firewalls, Physical and Virtual
Network Switching, Physical and Virtual
Storage Area Network Hardware
Cloud Application Services (Microsoft 365, Azure, etc)
Server and SaaS Backups
UPS Systems
Office Wireless Network Infrastructure
Inventory and Configuration Management Services (CMDB) ESSENTIAL REMOTE DEDICATED COMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database
Managed Ordering, Shipping, and Receiving Services

= Included in package    ADD-ON = Usage-based charges may apply

Are You a Small or Midsize Business with Questions About IT Services?