Managed IT Service & Support
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Managed Service Providers for Business IT
What is a managed service provider?
A managed service provider (MSP) is a company that remotely handles all your business’ IT needs, from infrastructure monitoring to software updates, or augments your own IT department, supporting everything from low-priority tickets to strategic IT projects.
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How does an MSP benefit my business?
An MSP has the dedicated bandwidth and expertise to assess your business’ infrastructure, monitor and update your IT systems, and provide 24/7 support. A managed service provider transforms your reactive IT habits into proactive IT practices that ensure optimal performance of your technology. An MSP can switch your IT budget from a CAPEX model to OPEX, ultimately saving time and money.
Why choose NexusTek’s managed IT services?
NexusTek is an award-winning managed service provider trusted by thousands of businesses across the U.S. Our hundreds of certified IT experts across multiple Network Operation Centers (NOCs) offer all-day support 365 days a year. Our cost-effective managed IT services and full IT outsourcing solutions reduce your variable expenses, replacing CAPEX costs with a predictable, fixed monthly fee.
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What is a Managed Service Provider?
A managed service provider is a company that handles your IT needs remotely with significantly less cost than employing an in-house team. Working with a managed service provider allows knowledgeable professionals to proactively work to maintain your IT needs as well as help develop an ongoing plan to ensure your infrastructure, systems, and security stay in perfect working order.
This is where NexusTek’s Managed Service Provider (MSP) plans can help businesses of all sizes. Rather than using time, energy, and resources to build an internal IT management team, an MSP will provide the experienced IT support and management with their own resources.
An MSP plan takes the experience, technology, and training of expert IT management teams and makes it available to businesses of all sizes.
What Managed IT Service plans does NexusTek offer?
NexusTek offers multiple fixed-fee Managed IT plans so that you can select the service that best meets the needs of your business.
The Essential IT Services plan provides exactly that—the essentials. We begin with a baseline strategic IT assessment that lays the foundation for our proactive planning, consulting, and reporting services. Get 24/7/365 proactive monitoring and maintenance of your IT systems, including both physical and virtual servers, PCs and virtual desktops, firewalls, backup systems, and more. The Essential Plan features a myriad of add-ons to make it fully customizable to your needs. Select how much or how little support you need, whether remote or onsite, and we will respond to IT issues as they happen as well as prevent IT issues before they occur, allowing you to reduce cost and only pay for what your business needs. Our certified engineers keep your technology running smoothly so you can focus on your business.
The Remote IT Services plan expands on Essential’s offerings, managing your IT and remote hardware or software in addition to the basic protection and monitoring of your business’ IT infrastructure. This plan is ideal for businesses that operate primarily via a cloud infrastructure. Our cloud experts supply everything your business needs to manage your cloud IT and how it integrates into your actual use of IT. However, any business that rarely requires an on-site engineer will highly benefit from our Remote plan. As an upgrade from the Essential plan, unlimited live help desk, emergency on-site response, and support for user changes, applications, and data restore from backup are built into the Remote package, ensuring that your business receives 24/7/365 support. The Remote IT Services provides the most bang for your buck, establishing itself as our best value plan for any budget-conscious business.
The Dedicated IT Services plan provides a custom-tailored fit with a dedicated engineer who learns the special nuances of your business and has the expertise to manage the intricacies of your systems. This plan delivers scheduled, hands-on services coupled with the 24/7/365 monitoring and maintenance of the Essential plan. The Dedicated plan also has the ability to augment your existing IT team, allowing them to focus on their core tasks, increasing productivity and decreasing IT burnout. Our IT experts collaborate with your internal IT and conduct quarterly business reviews so that your IT strategy is consistently up to date. Instead of expanding your IT team, the Dedicated IT services plan provides expert, focused IT support, all for a fixed monthly fee.
The Complete IT Services plan is the whole package, combining 24/7/365 monitoring and maintenance, remote management, unlimited help desk, and a dedicated engineer for specialized onsite IT, all in one comprehensive bundle. NexusTek delivers the tailored support of a full-service managed IT team to boost productivity, efficiency, and cost-savings. Our IT experts are committed to your business’ success, safeguarding your data, maintaining top network performance, tracking IT inventory, and ensuring optimal IT performance. The Complete plan provides the ultimate experience of a fixed fee and dedicated white glove service.