Five Tech Fails That Can Wreck a Guest Stay (And How to Keep One Step Ahead)

The personal touch will always matter in hospitality: warm welcomes, local details, and real conversations. But today, even the best human service can’t overcome a room that won’t unlock, a system that crashes mid-check-in, or staff stuck refreshing screens instead of serving guests. Across hotels, campgrounds, RV resorts, and marinas, customers now expect more than […]