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6 Reasons Why Managed IT is Critical for Healthcare
Healthcare IT departments need to uphold robust IT maintenance and cybersecurity procedures the way clinicians need to perform extensive sanitation practices. However, the bandwidth and expertise it requires to maintain and monitor IT infrastructure 24/7 is far more complex than handwashing. Partnering with a managed service provider is a critical advantage for health IT teams, who are frequently understaffed and overworked.
Here are six reasons why Managed IT definitively impacts clinical workflow, costs, and patient satisfaction.
Health information technology (HIT) interoperability, or the seamless exchange of patient health data, can improve clinical workflow, promote patient-centered care, and reduce healthcare costs by an estimated $30 billion. The healthcare industry has made strides towards HIT interoperability in recent years, but the COVID-19 pandemic highlighted the need for more progress. In Medscape’s 2021 Physician Burnout Report, 58% of physicians reported that completing too many bureaucratic tasks was one of the most common contributing factors to burnout. One study found that physicians spend over 10 hours a week entering information. The automatic availability of patient data from across systems and applications could not only lessen administrative tasks and reduce potential for physician burnout, but also decrease medical errors, which according to one study, account for 9.5% of deaths in the United States. With 1.4 million unfilled computer science jobs in 2020, a managed service provider supplies the IT expertise a healthcare organization needs to keep electronic health records (EHRs) available and secure for timely decision-making.
Telehealth comprised over 30% of total outpatient visits during the COVID-19 pandemic in 2020. Almost 80% of patients believe telemedicine is more convenient to schedule, and 77% of physicians say telehealth is a more efficient use of their time. Cloud-based telehealth improves clinical workflow and patient satisfaction, and its use will only increase. Healthcare organizations must maintain a robust IT infrastructure to keep up with telemedicine demands. Medical providers estimate that their telehealth solutions fail 15% of the time. With network operations centers (NOCs) in various locations and co-located datacenters, a managed service provider assesses, upgrades, and maintains IT infrastructure and cloud platforms. Managed IT services ensure a medical facility has the newest equipment and latest software patches so that virtual patient visits proceed without a glitch.
In 2020, the Department of Health and Human Services’ Office for Civil Rights (OCR) received $13,554,900 to resolve 19 cases of HIPAA violation. Eleven of the violations obstructed HIPAA Right of Access, and the penalties ranged from $3,500 to $160,000. Meanwhile, five out of the eight noncompliance violations were fined over $1 million, the highest amounting to $6.8 million. The amount of global healthcare data and cyberattacks on said data are ever-increasing. Projected healthcare data grew from 153 exabytes in 2013 to 2,314 exabytes in 2020. Strapped for specialized IT expertise and pressed for more advanced technology solutions, healthcare IT departments are working overtime to meet demands. An MSP can augment healthcare IT departments to relieve pressure and ensure that EHRs and PHI are shared and protected through HIPAA-compliant systems. A managed service provider executes HIPAA compliance assessments throughout the health institution’s systems and infrastructure to identify potential risks and improve cybersecurity against costly data breaches and their ensuing violation fines.
6. Patient Experience
As an award-winning managed service provider, NexusTek has worked with healthcare organizations across the U.S. and understands their specific needs. Knowledgeable in HIPAA compliance, our IT professionals harbor the healthcare IT expertise to augment a medical facility’s IT department. We assess a medical provider’s systems for vulnerabilities and noncompliance and implement robust IT maintenance and monitoring practices to ensure uptime and uninterrupted patient care. Our 24/7/365 NOCs and SOCs understand time is a matter of life and death and are at the ready to support a hospital’s needs at any hour of the day. For a fixed monthly fee, your healthcare IT could be better with NexusTek.