1 out of 6
Is your IT request acknowledged by a human within 24 hours?
2 out of 6
Do new employees have all their technology (laptop, logins, access, etc…) ready on day 1?
3 out of 6
When an employee is terminated, is all their technology (laptop, logins, access, etc…) immediately deprecated?
4 out of 6
Does your IT Help Desk do well with low priority tickets, but struggle with more complex incidents or implementations?
5 out of 6
If there is an IT emergency (Server goes down, cyber-attack, outage, etc…), is your IT Department able to fully devote time to immediately mitigate and resolve?
6 out of 6
Has your IT department mapped out strategic priorities for the next 6 months or do they lack the time to spend on strategic initiatives?