NexusTek has provided managed services to businesses of all sizes for over 25 years. This wealth of experience has given us an in-depth understanding of the specific needs and challenges companies often face in relation to IT management. We understand that for businesses with limited to no internal IT expertise, it can be a struggle to keep up with their more tech-savvy counterparts, making it extraordinarily difficult to compete in an increasingly digital business context.

NexusTek Support Care was developed to address these specific IT needs, helping businesses to close the “IT gap” between themselves and their competitors to compete more effectively in the modern environment. The plan provides exceptional value by leveraging best-in-class technology and processes, and U.S.-based talent at a cost that is affordable to most businesses. By placing a full IT department at your fingertips, our Support Care plan allows you to focus on building a successful business while our engineers focus on your technology.

In short, it’s your choice. The Support Care plan is adaptable to both a fully outsourced service model as well as a co-managed IT relationship. Further explanation follows:

• Fully Outsourced IT: The Support Care plan is perfect for SMBs that lack in-house IT staffing, as it provides you with a full IT team on an outsourced basis. Outsourcing your IT management to NexusTek is a cost-effective way of bringing in the technology expertise your business needs to compete effectively in today’s world. By handing over IT management to our engineers, you no longer have to worry about fixing technology glitches yourself—you gain valuable time that you can invest in making your business a success. You also gain access to cutting-edge technology insights through our remote engineers, who will empower you with the knowledge you need to take your IT strategy to the next level.
• Co-Managed IT: The Support Care plan is also ideal for SMBs that employ an internal IT team but need supplemental IT support. NexusTek’s IT management services fit naturally within a co-managed IT arrangement, offering your in-house IT team the extra support they need. By shifting responsibility for time-consuming IT management tasks to NexusTek, you free up time for your internal IT team to focus on the strategic IT initiatives that give your business an advantage over competitors. You also reduce the workload for your IT team, which decreases stress and burnout, improving your business’ ability to retain top IT talent.

Unlike the NexusTek Total Care  plan, the Support Care plan was not designed as a managed cybersecurity service for SMBs. However, the Support Care plan does strengthen your security posture through our managed patching services, which ensure that vulnerabilities in software (i.e., security “holes” than can be exploited by threat actors) are patched on a timely basis. The Support Care plan also supports your cyber resilience by including backup and recovery support, making your business less vulnerable to data loss due to events like ransomware attacks.

Although a multi-layered cybersecurity defense is an absolute requirement in the modern business world, NexusTek recognizes that some customers prefer to manage their own cybersecurity solutions internally. Therefore, we designed our Support Care plan to accommodate SMBs that require services to manage their IT infrastructure and users, but who do not require managed cybersecurity services. On the other hand, our Total Care plan was designed as a combined cybersecurity-managed IT package to meet the holistic IT services needs of most customers. Our managed cybersecurity plans are another great option for SMBs that are seeking state-of-the-art cybersecurity solutions and services.

Beyond the IT management support and planning included in the Support Care plan, NexusTek also offers a sizable range of strategic IT assessments. Our strategic assessments are performed on an as-needed basis by a NexusTek Virtual CIO (vCIO), an experienced professional who possesses an in-depth understanding of technology and business, and how the two intersect. Strategic assessments are aimed at assisting customers to better understand their IT infrastructure and ways to manage it optimally to achieve strategic business goals.

For example, a cybersecurity assessment helps you to identify vulnerabilities that weaken your business’ security posture, as well as corresponding security solutions that will help to address those cybersecurity vulnerabilities. To provide another example, our IT spend assessment helps businesses to gain control of their IT spending by identifying any areas of redundant or excessive spend (e.g., unused software licenses, application subscription fees that exceed benchmarks, and so on). Based on the findings of the IT spend assessment, the vCIO will provide you with aligned recommendations for specific actions you can take to reduce your overall IT costs. Other areas of assessment include cyber resilience, business applications, IT organization, and IT strategy. Our Virtual CIOs (vCIO) can also develop and conduct custom strategic assessments to fit the unique needs of our customers.

Yes, NexusTek is a member of the Apple Consultants Network, and we regularly serve businesses whose employees use Macs as well as PCs.