ESP by NexusTek
Your Trusted Partner in
Hospitality Technology
Delivering customized IT solutions through a collaborative approach, backed by a commitment to exceptional service. We empower hospitality businesses to focus on their daily operations while we expertly manage the technology that supports their success.
Expert Solutions You Can Trust
As your trusted IT partner, ESP takes a collaborative approach to understand your business and customize
solutions that will keep your technology up to date and the guest experience seamless.
From initial consultation to ongoing support, our tailored solutions are designed to streamline your
operations, enhance the guest experience, and maintain a secure, reliable environment.
ESP took over as our primary IT provider for our hospitality assets in all areas providing overall daily support and capital planning implementation services. Their leadership and vision helped us align our tech stack, drive efficiency, reduce downtime, and improve our security as a division. Their partnership has been invaluable as we work daily to drive the guest experience at Southern to be best in class in all areas.
We started using ESP when they first started out. I have used them for two decades and over three different companies. They are great at takeovers and have never disappointed. With all of their growth and taking on more sophisticated projects they have never lost sight of us as a customer. They are still very responsive and best of all pro-active in avoiding issues and surprises. I recommend them to all my friends.
I have worked with ESP for many years throughout my career. Finding a trustworthy IT company is rare, but ESP has proven to be much more than just a vendor—they are a true extension of our team. Their commitment to managing our hotels' technology infrastructure and ongoing support allows us to focus on daily operations with confidence. ESP's expertise in transitioning multiple hotels within tight timelines has been a key factor in the growth of EOS Hospitality.
ESP continues to provide exceptional IT support to our corporate office at Tandem Hospitality Group. Their quick response times are invaluable, ensuring minimal disruption to our operations. They address technical challenges efficiently and effectively. What truly sets ESP apart is their team's friendly and helpful approach. They communicate clearly, patiently explaining solutions and are always willing to assist beyond the immediate issue.
Technical Support
With options for onsite support, 24/7/365 remote support or a combination of both, ESP will customize a solution that works for your unique situation.
Project Management
From designing your IT infrastructure to replacing outdated systems and end of life equipment, ESP streamlines the planning, communication, and execution of IT projects to meet deadlines and achieve your goals.
Business Consultation
As your company grows, we guide you through builds, acquisitions, transitions, and exits. From site assessments to contract and cabling reviews, we align IT solutions with your goals.
Security Services
Protect your asset from evolving threats with our robust cybersecurity solutions. ESP offers advanced protection to keep guest personal data and your proprietary business information secure.
Compliance Reporting
Accurate, hassle-free reporting to ensure your property meets industry standards and regulations.
Disaster Recovery
Mitigate risk with our data backup & recovery solutions to keep operations running during unforeseen events.
Cloud Services
Flexible and secure cloud solutions that optimize data storage and streamline operations.
Network Design
Design and implementation of stable and secure network solutions that ensure seamless connectivity for operations, guest wi-fi, digital services, staff, and guest communication.
Guest Room Technology
Innovative in-room solutions to enhance the guest experience and improve operational efficiency.
Elevating
Hospitality Together:
Our Valued Partners
At ESP, we specialize in hospitality technology, partnering with industry-leading solutions to streamline operations
and enhance the guest experience. With over 1,000 successful combined acquisitions and transitions, entrust us to
manage your PMS and POS installations, upgrades, and other system integrations with confidence.
Nationwide Hospitality IT Coverage
ESP delivers tailored IT services to independent and branded hotels, residences, campgrounds, RV resorts, marinas, and offices nationwide.
We currently provide support to properties in over 35 states, ensuring consistent, high-quality service regardless of location.
Proven Results That Speak for Themselves
Our objective was to deliver a seamless transition from seller to buyer, minimizing downtime while modernizing outdated systems and optimizing operational efficiency—all within just 30 days.
The Challenge
A major hotel in Florida faced significant technology gaps that impacted operations, compliance, and guest satisfaction. Key issues included:
- Outdated network infrastructure
- Non-PCI compliant systems
- High IT costs
The Solution
ESP implemented a comprehensive IT modernization strategy to address these challenges, which included:
- Replacing outdated network equipment
- Upgrading servers, systems, and credit card readers
- Transitioned to a hybrid cloud
The Results
Within 30 days, ESP delivered measurable improvements:
- Reducing annual IT costs by $100,000
- Achieving PCI compliance to secure guest data
- Improving network performance and operational efficiency
Partnering with Leading Hotel Brands
Hospitality Technology Experts at Your Service
Our team specializes in building long-term relationships founded on trust and delivering proven results. As experts in hospitality technology, we’re here to help you navigate the industry’s unique challenges with confidence.
Jason Pullo Founder 22 years of hospitality technology experience. Successfully transitioned 1,000 + hotels to hotel ownership & management companies.
17 Years of experience in managing ESP’s business operations. Responsible for developing business plans and strategies to ensure profitability.
28 years of hospitality technology experience. Driving force behind all ESP management systems as well as customer cloud architecture.
15 years of hospitality technology experience. Main point contact for all customer relationships and metrics on service offerings.
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