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In Episode 10 of Winners Circle, host Pavle Majerle sits down with Bobby Christian, NexusTek’s executive chairman, and Jason Pullo, founder and SVP of ESP, a NexusTek company. They unpack why hospitality IT is unlike any other vertical and how a guest-first, integration-driven technology stack delivers ROI well beyond cost savings. From acquisition due diligence to day-two operations, they show how ESP helps hotels cut costs, elevate the guest experience, and scale portfolios with confidence. A proven managed service provider (MSP), ESP brings more than two decades of specialization in hospitality technology consulting.
Why Hotels Need IT That Actually “Gets” Hospitality
Most IT providers try to shoehorn hotels into generic solutions. ESP has spent 23 years focused only on hospitality, working across more than 1,000 hotel new build transitions. That focus enables them to anticipate pain points, standardize stacks across portfolios, and support properties 24/7—because hospitality never sleeps.
Bobby emphasizes that ESP goes beyond implementing IT to shaping guest journeys. Whether it's mobile check-in, streaming services, reliable Wi-Fi, or AI-readiness, each technology decision is judged by how well it supports the guest experience.
Standardization Makes Every Dollar Work Harder
The impact of an experience MSP doesn't stop at cost: smoother guest journeys translate into repeat bookings, stronger satisfaction scores, and higher revenue per available room (RevPAR). ROI goes beyond reducing expenses to how much more revenue a property can generate because they invested in the right integration of technology at the right time.
When Technology Becomes Invisible Guests Notice Everything Else
Technology isn’t just back-office. It’s at the center of guest experience. Jason explains that integration failures, such as credit card systems not talking to folio or guest billing systems, can tank reviews overnight. The right stack ensures that from mobile check-in to checkout, the stay is seamless.
Both speakers, drawing on years of travel experience, emphasize that true loyalty is built on consistency. Guests aren’t swayed by superficial upgrades but by the confidence that core services will always work as expected.
How Integration Unlocks Innovation
In hospitality, technology is the backbone of guest experience, portfolio growth, and ROI. ESP brings deep vertical expertise, NexusTek adds scale and innovation, and together they offer hotel owners a way to modernize with confidence. From standardized stacks to AI-driven diligence, the message is clear: those who invest in the right tech strategy today will own tomorrow’s hospitality market.
Ready to turn your guest experience into a growth engine?
Don’t let fragmented tech stacks slow down your portfolio. Start with a standardized, guest-first IT strategy and see how ESP can help you cut costs, boost RevPAR, and scale faster.
