CLIENT SUPPORT
    CONTACT SALES
    877-470-0401

    CLIENT SUPPORT
    CONTACT SALES
    877-470-0401

      Nexusops

      WITH NexusIQTM

      Resolve faster. Communicate better. Scale IT smarter.

      Modernize IT support with NexusOps with NexusIQ for automated triage, routing, and service updates, turning reactive ticket handling into a faster, more consistent client experience.

       

      SCHEDULE A LIVE DEMO
      SEE THE WORKFLOW IN ACTION
      Sub_nexusIQ

       

      Leave Ticket

      Chaos behind

      When tickets pile up, the most significant delays often happen before real work even starts, including manual intake, inconsistent categorization, and “ticket bouncing” between teams.

      NexusOps with NexusIQ upgrades the front end of your service 
      desk workflow so requests are understood, routed, and communicated with greater consistency—without adding process burden to your team.

      Ensure Support Success

      NexusOps is NexusTek’s service delivery platform, an integrated operating layer that helps improve service quality, security, and performance across IT operations.

      NexusOps with NexusIQ brings AI-driven workflow intelligence to the service desk to help standardize the flow of work from request to resolution.

      Faster Path

      to Action

      FASTER PATH TO ACTION
      Automatically interpret and categorize requests so tickets reach the right queue sooner.

      More Consistent Routing

      MORE CONSISTENT ROUTING
      Reduce handoffs and lost context with structured classification and routing logic.

      Clearer Service Updates

      CLEARER SERVICE UPDATES
      Improve expectation‑setting with consistent status communication throughout the ticket lifecycle.

      Continuous Improvement

      CONTINUOUS IMPROVEMENT
      Learn from historical tickets and knowledge content to strengthen accuracy over time.

      How NexusTek

      NexusIQ Works

      A practical workflow designed for real-world IT environments:

      How NexusTek NexusIQ Works

      Built for Busy IT Teams

      AI Within Reach for Busy IT Teams
       

      You shouldn’t need a massive program, months of customization, or a complex toolchain to modernize support operations. NexusOps with NexusIQ is designed to deliver a more consistent service experience, right‑sized for lean IT teams and growing businesses.

      Drive Better Support Outcomes
       

      NexusOps with NexusIQ is built to improve the moments users feel most, how quickly support responds, how often tickets get bounced, and how clearly expectations are set.

       

       

      ``
      Faster triage and routing to the right team

       

      Faster triage and routing 
      to the right team 

      97% triage accuracy
       
      90% faster likely root
      cause identification
      More consistent, predictable service delivery

       

      More consistent, predictable 
      service delivery 

      78% faster
      expectation-setting via
      automated, consistent
      client updates
      Less operational drag as ticket volume grows

       

      Less operational drag 
      as ticket volume grows 

      17% ticket efficiency
      gain for engineers

      Resources

      Screenshot 2026-02-04 at 5.37.22 PM
      ONE-PAGER
      NexusOps with NexusIQ Overview

      A simple overview of the workflow, capabilities, and outcomes.

      download one-pager
      VIDEO
      See NexusIQ in Action

      Watch how a ticket is understood, routed, updated, and resolved.

      Watch 2-min video

      Modernize Support Operations, Without the Overhead

      See how NexusOps with NexusIQ can accelerate resolution and improve service consistency.

      SCHEDULE A LIVE DEMO
      TALK TO AN EXPERT