As a prominent electrical contractor with decades of experience in commercial construction, this family-owned business recognized the need to transition from a break-fix model to a proactive, fully managed IT approach. Without an in-house IT team and facing increasing concerns about security, downtime, and disaster recovery, the company sought a new managed service provider (MSP) that could deliver strategic oversight, daily reliability, and long-term infrastructure planning.
Modernizing IT across people, process, and protection
The company turned to NexusTek for a more proactive and comprehensive approach to managing its technology environment. A multi-layered support model was deployed to address key needs, including Disaster Recovery-as-a-Service (DRaaS) to protect against data loss and downtime, and DNS filtering, email protection, and endpoint protection to safeguard access across office and field operations.
To ensure consistent system performance, NexusTek provides monthly on-site engineering support and proactive patching to reduce vulnerabilities and keep systems up to date. Strategic oversight is delivered through a dedicated virtual CIO (vCIO), who delivers monthly guidance on IT planning, risk mitigation, standardization, and long-term modernization. Together, these services create a secure and resilient IT foundation.
Securing operations and supporting strategic growth
With a more secure infrastructure in place, the company now operates with confidence—knowing its data is protected, systems are reliable, and disruptions are minimized. Business continuity is no longer a concern during major events such as hurricanes, floods, or cyberattacks, allowing teams to remain productive and projects on track.
Leadership now has clear visibility into technology priorities, risks, and opportunities—enabling smarter decisions and more effective long-term planning. IT has evolved from a reactive necessity to a strategic asset that supports efficiency, scalability, and modernization.
Backed by NexusTek’s guidance, the company has completed key technology upgrades, improved operational stability, and strengthened its ability to serve customers seamlessly. Rather than building an internal IT department, the business receives comprehensive support while staying focused on growth, service, and performance.
Challenges
- Operating without an internal IT team
- Managing risk in a flood-prone region
- Navigating modernization without strategic IT guidance
Services
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Managed IT, Cybersecurity, Disaster Recovery, and Strategic consulting with vCIO
Outcomes
- Prevented downtime and data loss
- Strengthened security across devices
- Improved IT visibility and infrastructure health
- Informed decision-making through strategic IT guidance
About the customer
A 200+ employee, U.S.-based electrical contractor serving commercial construction and healthcare markets
