PRIVATE CLOUD ENHANCEMENT

FREQUENTLY ASKED QUESTIONS

NexusTek is upgrading our Private Cloud platform to Nutanix — a modern, high-performance infrastructure built for reliability and long-term stability. Here’s what you need to know.

Overview

What is changing with the NexusTek Private Cloud?

NexusTek is enhancing our Private Cloud platform by transitioning to Nutanix, a proven and modern cloud infrastructure technology. This is a platform upgrade — not a redesign of your environment. Your existing applications and architecture will move as-is.

Why is NexusTek making this change?

This investment is part of our long-term Private Cloud strategy. Nutanix provides improved performance, enhanced stability, enterprise-grade security, and a modern hybrid-ready foundation — allowing us to continue delivering a high-quality, predictable cloud experience well into the future.

What is Nutanix?

Nutanix is an enterprise-grade cloud infrastructure platform used by organizations worldwide with demanding reliability and security requirements. It provides a modern, high-performance foundation that supports hybrid-cloud environments and offers predictable, stable platform economics.

Impact To Your Environment

Will my applications be affected?

No. Your applications will move as they are today. There is no redesign, no refactoring, and no architectural changes required. Your day-to-day operations will remain the same.

Will there be any downtime during the migration?

The migration will require a coordinated maintenance window to complete the transition. Our engineering team will work directly with you to schedule this at a time that minimizes impact to your business. We aim to keep any disruption as brief as possible.

Do I need to make any changes to my systems or applications?

No. There are no required application changes, no refactoring, and no redesign needed on your end. This is a behind-the-scenes infrastructure upgrade managed entirely by NexusTek.

Will my data be safe during the migration?

Absolutely. Data integrity and security are our top priorities. Our engineering team follows rigorous migration procedures including validation checkpoints before, during, and after the transition. Your environment will be handled with the utmost care throughout the process.

Process & Timeline

When will my environment be migrated?

Migrations will occur gradually over the coming months. NexusTek representative will notify you in advance of the maintenance window’s date and time. Nothing will happen without advance planning, clear communication, and your awareness.

What do I need to do to prepare?

Very little. NexusTek’s engineering team performs the entire migration end-to-end — planning, execution, and validation are all handled by us. Your primary involvement will be around scheduling the maintenance window and confirming everything looks good after the transition.

Is this migration optional?

This is a platform enhancement being rolled out across the Private Cloud to ensure consistency, long-term support, and the best possible experience for all clients. We’ll work closely with you to make the transition comfortable and well-timed for your organization.

Cost & Agreements

Will this cost me anything?

No. There is no cost to you for this migration. This is an investment NexusTek is making to strengthen the platform and protect long-term value for our clients.

Will my existing agreement or pricing change?

Your existing agreements and service experience remain intact. This platform enhancement is designed to deliver greater stability and long-term cost predictability without impacting your current terms.

Support & Communication

Who will be managing my migration?

NexusTek’s experienced engineering teams will plan, execute, and validate the entire migration — from initial assessment through final cutover and post-migration verification. This is a fully managed, white-glove migration performed entirely by our team. You are not expected to do the heavy lifting.

What if I have questions or concerns?

Please reach out to your NexusTek representative at any time. We’re here to support you throughout this process — before, during, and after the transition. Our goal is to make this feel familiar, well-supported, and carefully managed.

I recently completed a migration. Why is another change needed?

We understand that stability is especially important for clients who have recently completed a migration. This upgrade builds on that work — it doesn’t undo it. It strengthens the foundation under your existing environment so we can continue delivering reliable performance for the long term. Timing and approach will be coordinated carefully around your business needs.

 

Still have questions?

Your NexusTek team is ready to help. Reach out to your representative anytime and we’ll walk you through the details.