As a leading nonprofit mental health organization grew, they recognized the need for a stronger IT infrastructure. With their in-house resources supporting core applications, helpdesk functions, and specialized projects, they turned to a trusted partner to enhance IT monitoring and management.
Elevating and simplifying IT operations
Having worked with other managed services providers (MSPs), the nonprofit was seeking a new strategic partner with a higher level of service to support its unmet business needs. They chose NexusTek, recognizing the value of its comprehensive consulting and engineering capabilities.
NexusTek took charge of daily IT network operations, leveraging proactive monitoring to prevent downtime and regular hardware updates to maintain peak performance. Their specialized team streamlined patch management, enhanced firewall availability, and strengthened cybersecurity to mitigate risks.
To ensure seamless collaboration, NexusTek appointed a dedicated Service Delivery Manager (SDM) who led weekly calls, provided status updates, resolved issues, and planned future initiatives. This partnership empowered the nonprofit to improve IT operations with consistent support and strategic guidance.
Achieving stronger, better patient care
With NexusTek as their trusted MSP, the customer’s internal IT team experienced significant relief, allowing them to focus on strategic projects while having peace of mind that their network, servers, and endpoints were being proactively monitored and managed. Now, nonprofit staff can consistently access the applications, records, and data needed to deliver high-quality patient care—all while reducing the burden on in-house resources.
Challenges
- Keeping pace with IT infrastructure demands
- Maximizing in-house resources
- Supporting emerging patient care initiatives
Services
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Managed IT Services
Outcomes
- Enabled reliable access to apps, data, and systems
- Refocused internal teams on value-added tasks
- Improved availability, security, and software planning
About the customer
A 300+ employee nonprofit mental health organization dedicated to providing counseling, psychiatric care, crisis support, and substance use treatment
