After acquiring two new locations under private equity ownership, this national warehouse distributor needed to assess its IT infrastructure for gaps that could impact performance, security, and growth. With 24/7 ordering and next-day delivery at stake, a modern, standardized IT environment was critical. The company turned to longtime partner NexusTek for a comprehensive evaluation.
Building a secure, scalable IT framework
To assess and enhance its IT environment, NexusTek’s Virtual CIO (vCIO) led a full evaluation of infrastructure health, cybersecurity posture, operational resilience, and performance across all warehouse and office locations.
The vCIO delivered a detailed report outlining key risks, performance benchmarks, and a phased roadmap with resource and budget guidance. Recommendations included cybersecurity enhancements, hardware refreshes, and the addition of managed IT services to support the in-house team with 24/7/365 coverage.
Microsoft 365 was deployed companywide to support streamlined communication and document sharing. NexusTek continued hosting the legacy ERP system in its cloud environment and implemented the Advanced Cybersecurity plan with Remote Managed IT Services to provide centralized protection, help desk support, and strengthen IT operations across locations.
Standardizing systems to drive performance
With a consistent IT environment in place, the company operated more efficiently across all warehouse and office locations. Employees benefited from streamlined communication and shared document access, while IT ran smoothly with reliable support and system stability.
Security improved across the board, reducing risk and protecting sensitive inventory, supplier, customer, and employee data. Operational performance became more consistent, enabling timely order fulfillment and stronger warehouse management. Impressed by the results, the private equity firm adopted the IT roadmap as a model for other portfolio companies—setting a new standard for secure, scalable operations.
Challenges
- Outdated infrastructure following recent acquisitions
- Inconsistent IT environments across offices and warehouses
- Limited cybersecurity protections for customer and inventory data
- Need for scalable IT support to meet new operational demands
Services
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vCIO Strategic Services, Remote Managed IT Services, Microsoft 365, Advanced Cybersecurity, Cloud Hosting
Outcomes
- Enabled proactive monitoring and 24/7/365 help desk support
- Identified and resolved critical infrastructure vulnerabilities
- Strengthened cybersecurity across locations and systems
- Standardized IT environment to support scalable operations
About the customer
A 700+ employee, Southeastern U.S.-based, privately held warehouse distributor of automotive parts and accessories
