Managed Service Providers for Business IT
Businesses of every size need IT support. Whether there are trained professionals on staff or a small group of technology-minded employees brought in to mind the IT, most business’s IT is not covered by their area of expertise. While it is tempting to keep everything internal, modern cloud, mobile, and IoT computing make the need for properly managed IT essential to businesses of any size.
Because businesses don’t have the resource to build a dedicated IT support team, they often resort to pulling in people whose expertise is actually website design, engineering, or coding. While these individuals have the latent ability to handle IT, they are rarely ever trained, equipped, or have enough experience to do the job well.
What is a Managed Service Provider?
This is where NexusTek’s Managed Service Provider (MSP) plans can help businesses of all sizes. Rather than using the effort, energy, and other resources to build an internal management team, an MSP will provide the experienced IT support and management from their own expertise.
An MSP plan takes the experience, technology, and training of expert IT management teams and makes it available to businesses of all sizes.
NexusTek Managed Service Plans
Proactive IT Maintenance and Critical Security for small & medium-sized businesses
The Essentials MSP plan provides the basics that any business will need to monitor, manage, and respond to IT issues as they happen. This plan includes round the clock anti-virus, anti-malware, and software monitoring services. Essentials managed IT also provides IT inventory management and tracking services. With the Essentials, a business can greatly reduce their worries about what they don’t know.
Proactive IT Maintenance, Security and Unlimited Remote Support for small & medium-sized businesses
The Remote MSP plan manages your IT and your remote hardware or software as well. NexusTek’s Remote MSP plan provides the basic protection and monitoring over an entire business’s IT infrastructure, expanding on the Essentials’ small IT footprint.
Proactive IT Maintenance, Security and Dedicated Engineering for small & medium-sized businesses
The Dedicated MSP plan gives business clients a dedicated engineer who can help troubleshoot and plan IT on site according to the plan. This provides NexusTek’s great resources and software with an experienced professional on the business’s team.
A Complete IT Department for small & medium-sized businesses
The Complete MSP plan provides the whole package. Remote management, dedicated support, system monitoring, anti-virus and anti-malware protection, and a dedicated engineer scheduled for onsite IT. This package provides businesses the resources they need to stay on top of their IT support needs completely.
Managed Service Plan Features
|Proactive Planning, Consulting and Reporting Services||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Baseline Strategic IT Assessment||✔||✔||✔||✔|
|Quarterly Business Review with Health Score & Metrics Analysis||✔||✔||✔||✔|
|Business IT Alignment and Roadmap||✔||✔||✔||✔|
|24x7x365 Support Services||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Unlimited Live Help Desk||+||✔||+||✔|
|Unlimited Emergency On-site Response||+||✔||+||✔|
|Access to Microsoft Top Tier Support||+||✔||✔||✔|
|Scheduled Dedicated Engineer (On-site or Remote)||+||+||✔||✔|
|Support for User Adds, Removes and Changes||+||✔||✔||✔|
|Support for User Applications and Hardware||+||✔||✔||✔|
|Support for Data Restore from Backup||+||✔||✔||✔|
|24x7x365 Proactive Cyber Security Services||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Advanced Endpoint Security Software (Win/Mac)||✔||✔||✔||✔|
|Managed Ransomware, Phishing and Malware Protection||✔||✔||✔||✔|
|Managed Endpoint Zero-day Threat Protection||✔||✔||✔||✔|
|World-wide Threat Intelligence AI Network Integration||✔||✔||✔||✔|
|Automated Malware Remediation||✔||✔||✔||✔|
|Managed Vulnerability Scanning||✔||✔||✔||✔|
|Managed Windows OS Patching||✔||✔||✔||✔|
|Managed Microsoft App Patching||✔||✔||✔||✔|
|Managed 3rd Party Application Patching||✔||✔||✔||✔|
|24x7x365 Proactive System Monitoring Services||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:||✔||✔||✔||✔|
|Unlimited Upkeep Maintenance||✔||✔||✔||✔|
|Windows Servers, Physical and Virtual||✔||✔||✔||✔|
|PCs and Virtual Desktops||✔||✔||✔||✔|
|Supported Firewalls, Physical and Virtual||✔||✔||✔||✔|
|Supported Storage Area Network Hardware||✔||✔||✔||✔|
|Supported Cloud Platforms and Hypervisors||✔||✔||✔||✔|
|Supported Backup Systems||✔||✔||✔||✔|
|Supported UPS Systems||✔||✔||✔||✔|
|Monitoring of Supported Mission-Critical Network Hardware||✔||✔||✔||✔|
|IT Inventory Management and Tracking Services||ESSENTIAL||REMOTE||DEDICATED||COMPLETE|
|Managed IT Asset Tracking||✔||✔||✔||✔|
|Managed Software Licensing and Subscription Tracking||✔||✔||✔||✔|
|Managed Hardware Warranty Tracking||✔||✔||✔||✔|
|Managed Domain Name Services||✔||✔||✔||✔|
|Managed Secure Password Database||✔||✔||✔||✔|
✔ = Included in package + = Usage-based charges may apply