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7 Reasons Businesses Love Having a Dedicated Engineer
It’s Valentine’s Day, and love is in the air. And in the world of IT management, few are so roundly adored as dedicated engineers. This may prompt the question: What is a dedicated engineer? A dedicated engineer is a highly skilled IT professional who is assigned to a specific business, and who provides routine and as-needed technical support to keep the business’ infrastructure running smoothly.
Why do businesses love dedicated engineers so much? Following are 7 key reasons:
1. They know you and your business.
When you work with a dedicated engineer, they get to know your business and develop a deep familiarity with your infrastructure and how it relates to your business needs. In other words, they understand how you use IT to get important jobs done throughout your company. This familiarity engenders a sense of shared purpose, of partnership between your business and your dedicated engineer, and it also saves you time because you’re not having to continually explain your IT to new techs who don’t know your business well.
2. They can save you money.
We all know that preventing problems is cheaper than reacting to them later when the damage is done. Whether it’s downtime, cyber incidents, or data loss, proactive IT management to prevent such problems can save you untold amounts. In addition, dedicated engineers can also be a more cost-effective choice than hiring your own IT engineer, and you never have to worry about turnover costs related to recruiting and training.
3. They prevent unpleasant surprises.
Dedicated engineers don’t just react to IT issues; they take a proactive approach to maintaining your infrastructure, using their expertise to identify and resolve issues before they become a problem for your business. Their proactive attention to IT management keeps your infrastructure tuned up and running reliably, preventing costly issues like downtime and data loss.
4. They strengthen your in-house IT team.
Having a dedicated engineer working alongside your own internal IT team can help to improve communication and coordination regarding infrastructure management. Most businesses struggle with high turnover among tech support staff and are continually dealing with the loss of IT knowledge and experience such turnover causes. Having an experienced, dedicated engineer can help to stem those effects, making sure that key knowledge about your infrastructure is retained within the support team.
5. They empower your IT decision making.
Dedicated engineers can provide you with regular technology reviews, providing you with key metrics to help you understand the current state of your IT from top to bottom. This equips you with the information you need to make smart decisions about your IT both in the present and future.
6. They keep you current on tech changes.
You have undoubtedly noticed that technology changes…constantly. Most leaders of small and medium-sized businesses (SMBs) don’t have the time or inclination to stay current on the multitude of tech advancements that can and do impact business IT. But a dedicated engineer does. Dedicated engineers stay up to date on the latest business technology changes and can help you understand the pros and cons of adopting new technologies.
7. They work where you need them.
Another great thing about dedicated engineers is that they work where and how you prefer. Some businesses want IT management onsite, and some want remote support. With a dedicated engineer, you can choose the arrangement that works best for your business.
With the wealth of knowledge and skill they offer, it is easy to see why dedicated engineers quickly become invaluable members of the SMB teams they join.
NexusTek offers dedicated engineer support along with a comprehensive portfolio of IT management services that keep SMBs productive and on the cutting edge.
Interested in exploring dedicated engineer support for your business?