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Managed Service Providers for Business IT

Businesses of every size need IT support. Whether there are trained professionals on staff or a small group of technology-minded employees brought in to mind the IT, most business’s “IT” is not covered by their area of expertise.

While it is tempting to keep everything internal, modern cloud, mobile, and IoT computing make the need for properly managed IT essential to businesses of any size.

What is a Managed Service Provider?

A managed service provider is a company that handles your IT needs remotely with significantly less cost than employing an in-house team. Working with a managed service provider allows knowledgeable professionals to proactively work to maintain your IT needs as well as help develop an ongoing plan to ensure your infrastructure, systems, and security stay in perfect working order.

This is where NexusTek’s Managed Service Provider (MSP) plans can help businesses of all sizes, whether they use PCs, Macs, or both. Rather than using time, energy, and resources to build an internal IT management team, an MSP will provide the experienced IT support and management with their own resources.

An MSP plan takes the experience, technology, and training of expert IT management teams and makes it available to businesses of all sizes.

NexusTek Managed IT Service Plans

Proactive IT Maintenance for small & medium-sized businesses

The Essential MSP plan provides the basics that any business will need to monitor, manage, and respond to IT issues as they happen. This managed services offering begins with an initial assessment to evaluate your business’ existing IT environment and address any areas for improvement. Quarterly business reviews keep your business on top of its systems health and changing technologies. Essential also provides IT inventory management and tracking services as well as patch management. With the Essential MSP, a business can greatly reduce their worries about what they don’t know.

Proactive IT Maintenance and Unlimited Remote Support for small & medium-sized businesses

The Remote MSP plan manages your IT and your remote hardware or software as well. NexusTek’s Remote MSP plan provides routine maintenance and monitoring over an entire business’s IT infrastructure, expanding on the Essential plan’s small IT footprint.

Proactive IT Maintenance and Dedicated Engineering for small & medium-sized businesses

The Dedicated MSP plan gives business clients a dedicated engineer who can help troubleshoot and plan IT on site, according to the plan. This service offering provides an experienced IT professional on the business’s team.

A Complete IT Department for small & medium-sized businesses

The Complete MSP plan provides the whole package: Remote management, resolute support, system monitoring, and a dedicated engineer scheduled for onsite IT. This package provides businesses the resources they need to stay on top of their IT support needs completely.

Managed Service Plan Features

Proactive Planning, Consulting and Reporting Services ESSENTIAL REMOTE DEDICATED COMPLETE
Onboarding Assessment
Quarterly Business Review with Metrics Analysis and Improvement Recommendations
Runbook Creation and Maintenance
24x7x365 Support Services, Local, National and U.S. Based ESSENTIAL REMOTE DEDICATED COMPLETE
Unlimited Live Help Desk ADD-ON ADD-ON
Unlimited Emergency On-site Response ADD-ON ADD-ON
Third Party Escalation Support ADD-ON
Scheduled Dedicated Engineer (On-site or Remote) ADD-ON ADD-ON
Support for User Adds, Removes and Changes ADD-ON
Support for User Applications and Hardware ADD-ON
Support for Data Restore from Backup ADD-ON
24x7x365 Patch Management Services ESSENTIAL REMOTE DEDICATED COMPLETE
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring Services, Alerting and Maintenance ESSENTIAL REMOTE DEDICATED COMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Windows Servers, Physical and Virtual
Desktops, Physical and Virtual
Firewalls, Physical and Virtual
Network Switching, Physical and Virtual
Storage Area Network Hardware
Cloud Application Services (Microsoft 365, Azure, etc)
Server and SaaS Backups
UPS Systems
Office Wireless Network Infrastructure
Inventory and Configuration Management Services (CMDB) ESSENTIAL REMOTE DEDICATED COMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database
Managed Ordering, Shipping, and Receiving Services

= Included in package    ADD-ON = Usage-based charges may apply

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