NexusTek has provided managed services to SMBs for over 25 years, giving us a rich understanding of the unique needs and challenges experienced by smaller businesses when it comes to IT management. We understand that SMBs often struggle to keep up with their larger counterparts, lacking the budgets, staffing, and expertise it takes to compete in the modern business landscape.

NexusTek Total Care was developed to address the infrastructure management and security needs of SMBs. The plan provides exceptional value by leveraging enterprise monitoring, best-in-class technology and processes, and U.S.-based talent at a cost that is affordable to SMBs. This investment affords you the ability to compete with much larger firms at a fraction of the cost. Importantly, the plan also secures your infrastructure against the pervasive cyber threats that all modern businesses must defend against. The plan is also well suited to SMBs who maintain an internal IT team. By investing in this plan, you can reduce your in-house IT team’s workload. This allows your IT team to focus on higher-value projects by turning routine management, maintenance, and infrastructure support over to us.

• Fully Outsourced IT & Cybersecurity: The Total Care plan is tailor-made for SMBs that do not employ internal IT staff, as it provides you with a full IT team on an outsourced basis. Outsourcing your cybersecurity and IT management to NexusTek is a cost-effective way of bringing in the technology expertise your business needs to stay secure and compete effectively in today’s world. By handing over IT and cybersecurity management to our engineers, you no longer have to worry about cyber threat monitoring—and whether your business is doing it right. The plan frees you from the burden of fixing technology problems yourself, giving you back valuable time that you can invest in making your business a success. You also gain access to expert technological insights via our remote engineers, who will empower you with the knowledge you need to take your IT strategy to the next level.
• Co-Managed IT & Cybersecurity: The Total Care plan is also ideal for SMBs that employ an internal IT team but need supplemental support to manage their IT and cybersecurity. NexusTek’s managed IT and cybersecurity services fit naturally within a co-managed arrangement, giving your internal IT team the extra support they need. By tasking NexusTek with time-consuming IT management tasks and cyber threat monitoring, you free up time for your in-house IT team to tackle the strategic IT initiatives that give your business an advantage over competitors. You also reduce the workload for your IT team, which decreases stress and burnout, improving your business’ ability to retain top IT talent.

Yes, NexusTek offers an extensive catalog of cybersecurity services and solutions, leveraging best-in-class technologies provided by a host of industry leaders we are proud to include in our partner ecosystem. The cybersecurity solutions included in our Total Care plan meet the requirements of most of our customers; however, we recognize that cybersecurity requirements vary across industries, and that security preferences vary from one organization to another. To accommodate the variety of cybersecurity needs among SMBs, NexusTek offers a full range of security services and solutions, including Security Information and Event Management (SIEM), Identity & Access Management (IAM), cybersecurity assessments, and more. To review our full catalog of cybersecurity offerings, view our Cybersecurity Services & Solutions page.

All modern businesses—regardless of size—need cybersecurity solutions to protect against the wide range of cyber threats that lurk constantly within today’s business environment. Most SMBs find it preferable to bundle their managed IT and cybersecurity services with a single provider, as it confers advantages including cost-effectiveness, continuity of service, and convenience. That said, some SMBs choose to manage their cybersecurity program internally. For this select group of SMBs, the cybersecurity solutions included in the Total Care plan may be redundant (i.e., they may duplicate cybersecurity solutions already managed internally by the company). For such businesses, we designed the NexusTek Support Care plan, which offers the same proactive IT maintenance and support as the Total Care plan, but without the additional cybersecurity solutions.

For example, a cybersecurity assessment helps you to identify vulnerabilities that weaken your business’ security posture, as well as corresponding security solutions that will help to address those cybersecurity vulnerabilities. To provide another example, our IT spend assessment helps businesses to gain control of their IT spending by identifying any areas of redundant or excessive spend (e.g., unused software licenses, application subscription fees that exceed benchmarks, and so on). Based on the findings of the IT spend assessment, the vCIO will provide you with aligned recommendations for specific actions you can take to reduce your overall IT costs. Other areas of assessment include cyber resilience, business applications, IT organization, and IT strategy. Our Virtual CIOs (vCIO) can also develop and conduct custom strategic assessments to fit the unique needs of our customers.

In addition to the IT support and planning included in the Total Care plan, NexusTek also offers strategic cybersecurity assessments. Our cybersecurity assessments are conducted by our professional senior technology leaders and practice engineers, who use an in-depth, multi-method approach that may include interviews, policy and practice reviews, independent evaluations, and testing of your current security infrastructure (e.g., penetration testing). Based on the findings of the assessment, our cybersecurity expert provides you with a report that details actionable insights. In other words, our expert will identify “holes” in your security program that make you vulnerable to cyberattacks, and will then provide you with clear steps that you can take to patch those holes in your security immediately.

Yes, NexusTek is a member of the Apple Consultants Network, and we regularly serve businesses whose employees use Macs as well as PCs.