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IT Services Provider

From day-to-day infrastructure management to forward-looking IT strategy, IT services providers offer businesses the expertise they need to compete in today’s digital world.

What Is an IT Services Provider?

An IT services provider is a company that assists other companies to design, implement, manage, and secure their IT infrastructure. Also referred to as managed IT services providers, IT services providers offer a diverse range of services and solutions that help companies to carry out business activities efficiently and securely. Small and medium-sized businesses (SMBs) often turn to IT services providers to supplement their internal IT teams, or to manage their IT infrastructure entirely.

Core IT Services Types

Managed IT Services

Managed IT services help to keep a business’ IT infrastructure running smoothly and consistently. They include proactive services such as network monitoring, software patching, and application management. Managed services also include reactive support and troubleshooting to help employees resolve IT issues, which may be provided on a remote or onsite basis. Managed IT services allow SMBs to augment their IT team or outsource IT altogether, depending on their needs.

Cloud Services

The flexibility and scalability of the cloud have enticed most SMBs to adopt at least some degree of cloud-based infrastructure—and the level of adoption continues to trend upward. Cloud services allow SMBs to store applications and data in a cloud provider’s data center, which they can then access on any device with a browser and an internet connection. IT services providers help businesses to select a cloud model (e.g., public, private, hybrid) and service type (e.g., Platform-as-a-Service, Infrastructure-as-a-Service, Software-as-a-Service) that best fit their needs. They also assist businesses to deploy and manage cloud services.

Cybersecurity Services

Cybersecurity services reduce risk for businesses by decreasing the likelihood of a successful cyberattack while also strengthening their ability to recover should a threat actor succeed in penetrating their defenses. The complex IT systems of today give threat actors a larger number of potential attack vectors, and cybersecurity services and solutions have evolved to keep up. Layering multiple cybersecurity solutions helps SMBs to make it harder for hackers to access their systems, to limit the damage they can do should they get in, and to remediate issues that arise as the result of an attack.

Professional Services

IT infrastructure must be dynamic to provide the most value to a business, and professional services help SMBs to stay on top of infrastructure needs as they change over time. Professional services include projects such as cloud migration, cybersecurity upgrades to meet zero trust principles, and hardware and network refresh projects. IT services providers also conduct strategic assessments to support businesses to more clearly understand their infrastructure needs in areas like regulatory compliance, cyber resilience, IT spend, and modernization. Professional services help businesses stay current, compliant, and secure.

Are You a Small or Midsize Business with Questions About IT Services?


NexusTek has provided IT services to SMBs across the U.S. for over 25 years, which has given us an in-depth understanding of the variety of IT-related needs smaller businesses experience. We know that SMBs often struggle to manage the full range of IT services, due to their smaller size and limited budgets. Our portfolio of IT services—including managed IT services, cloud services, cybersecurity, and professional services—are tailor-made to serve the needs of SMBs, giving our customers the capacity to operate at enterprise level on a smaller business’ budget.

As technology has advanced, the IT infrastructure of most businesses has become more diffuse and more complex, and as a result, more challenging to manage and secure. SMBs often lack the staffing and expertise needed to manage the complex IT systems of today, which leads to high turnover of IT staff due to stress and burnout, increases risk of data breaches due to insufficient cyber defenses, and makes them more prone to IT downtime due to insufficient IT staffing. IT services providers can help SMBs to fill these types of gaps in their internal IT capabilities. For example, managed IT services can supplement an SMB’s IT team, allowing internal IT personnel to focus on higher-value IT tasks that are most important to the business. By outsourcing their routine IT tasks to an IT services provider like NexusTek, the company covers all of its IT needs while lightening demands on their own IT staff. SMBs also rely heavily on IT services providers for cybersecurity services, as many smaller businesses lack the expertise to manage the sophisticated cybersecurity solutions that are required to defend against the threats of today. In these ways, partnering with an IT services provider allows SMBs to stay on the cutting edge of IT without exhausting their internal staff and resources.

NexusTek offers a wide range of strategic assessments aimed at helping SMBs better understand their infrastructure and related IT services needs. For example, a cybersecurity assessment helps to identify weaknesses or holes in an SMB’s cyber defenses, as well as appropriate cybersecurity solutions to patch those holes. Similarly, our IT spend assessment helps SMBs to get a handle on their IT spending by identifying any areas of excessive or redundant spend, which they can pare down to reduce costs. Other areas of assessment include cyber resilience, business applications, IT organization, and IT strategy. Our Virtual CIOs (vCIO) can also develop and conduct custom strategic assessments to fit the unique needs of our customers.

To fit the varied needs of our clients, NexusTek offers a range of cloud services types. The NexusTek Cloud is our own internally managed cloud, offered in both private (i.e., single-tenant) and public (i.e., multi-tenant) service models. The NexusTek Cloud offers the same level of technological sophistication as big-name cloud hosting vendors, but with the personalized care and support NexusTek is known for. We are also proud to offer cloud services that give customers access to the biggest names in the industry—Microsoft’s Azure cloud and Amazon Web Services (AWS). Offering cloud services types that run the gamut—Platform-as-a-Service (PaaS), Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS)—we have the cloud solutions to meet your business’ specific needs.

Yes, NexusTek is a member of the Apple Consultants Network, and we regularly serve businesses whose employees use Macs as well as PCs.