Is your IT request acknowledged by a human within 24 hours? Often Sometimes Seldom Never None 1 out of 6 Do new employees have all their technology (laptop, logins, access, etc…) ready on day 1? Always Sometimes Seldom Never None 2 out of 6 When an employee is terminated, is all their technology (laptop, logins, access, etc…) immediately deprecated? Always Sometimes Seldom Never None 3 out of 6 Does your IT Help Desk do well with low priority tickets, but struggle with more complex incidents or implementations? Often Sometimes Seldom Never None 4 out of 6 If there is an IT emergency (Server goes down, cyber-attack, outage, etc…), is your IT Department able to fully devote time to immediately mitigate and resolve? Yes No None 5 out of 6 Has your IT department mapped out strategic priorities for the next 6 months or do they lack the time to spend on strategic initiatives? Yes, our IT strategy is mapped out No None 6 out of 6 Name Email Time's up