What are the different method(s) hackers will use in phishing attacks?

You work for 31st Bank Co. and you receive this email from your boss (John Doe).

What section(s) of this email has signs that this email is a phishing attack?

You receive this email on your business email account.

What section(s) of this email has signs that this email is a phishing attack?

You get this text message on your cell phone, what do you do?

You get a phone call from a representative at Microsoft, saying that your company and the CEO (who they mention by name) is mandating that all employees work with Microsoft to update their Microsoft security patching. During the call, the representative says that you must follow his step-by-step directions to apply the update. He provides you with a website link, where you will need to enter your business log-in credentials for the update to begin.

What do you do?