A New Chapter in Innovation and Service at NexusTek

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A New Chapter in Innovation and Service at NexusTek

Author: Hamilton Yu, CEO of NexusTek

Dear NexusTek Community,

As I take on the role of Chief Executive Officer at NexusTek, I am filled with both excitement and a deep sense of responsibility. The journey ahead is one that we will navigate together, building upon a robust foundation laid by my predecessor, Bill Wosilius, and the many dedicated individuals who have shaped this remarkable organization.

My path to NexusTek has been shaped by over 28 years of passion and curiosity in the tech industry. From my early days at Accenture, through transformative leadership roles at Nuance Communications and most recently Taos—an IBM company—I have focused on driving technological innovations and delivering exceptional client solutions. At Taos, we embraced the shift towards cloud technologies and enhanced our service capabilities, a journey I intend to continue and expand upon here at NexusTek.

The Future of NexusTek: Expanding Our Horizons with AI, Cybersecurity, and Cloud Solutions​

The landscape of technology, especially in AI, cloud services, and cybersecurity, is evolving at an unprecedented pace. As the CEO of NexusTek, I understand how vital the integration of hybrid cloud technologies, AI, and cybersecurity is for businesses to thrive in today’s digital-first environment. These essential technologies form a foundation that drives efficiency, scalability, and innovation for businesses in a competitive landscape.

As a result, NexusTek will establish dedicated practices and expand our services to better serve our valued customers and meet their unique needs and goals. This includes our commitment to providing superior managed IT services while focusing on hybrid cloud environments, generative AI, and data security solutions. This strategic shift ensures that NexusTek not only keeps pace with but leads the evolution in IT innovation, providing our customers with the advanced solutions and expertise required to navigate the increasingly complex digital landscape.

Cybersecurity and cloud services offer clients enhanced data protection, cost efficiency, scalability, and operational agility, ensuring business continuity and fostering innovation in a secure, compliant environment—and NexusTek is poised to harness this potential to benefit our clients.

We remain steadfast in our commitment to our existing customers, ensuring they feel supported and valued as we continue to provide the exceptional service and solutions they have come to expect. Simultaneously, we are excited to showcase our innovative offerings like cybersecurity, cloud services, and AI which are designed to propel businesses forward.

Deepening Our Commitment to Core Values

Our success is not just measured by the technologies we master or the services we provide; It is deeply rooted in the values we uphold. As the new CEO, I am committed to building on the strong legacy NexusTek has created and I pledge to continue advancing these principles as we move forward.

  • Passionate Customer Service: We will continue to place our clients at the heart of everything we do, ensuring their needs and aspirations are met with enthusiasm and expertise.
  • Hire and Retain the Best People: NexusTek will remain a beacon for talent, where the brightest minds come to grow their careers and contribute to industry-leading initiatives.
  • Treat People with Respect: We are committed to treating everyone with respect, fostering an environment where dignity and fairness are paramount.
  • Be Accountable: We remain accountable in all our endeavors—if we stumble, we are committed to making it right.
  • Be Responsible Stewards of Our Business: We will manage our resources ethically and sustainably, focusing on long-term success and upholding our commitment to the well-being of the business.
  • Engage in a Meaningful Way with Our Community: We pledge to engage meaningfully with our communities, enriching the environments in which we operate.
  • Integrity – Say What We Do, and Do What We Say: NexusTek will consistently act with honesty and fulfill our promises, aligning our actions with our words.

Looking Forward

With the support of our talented team and guidance from our newly appointed Executive Chairman, Bobby Christian, I am confident in our collective ability to advance NexusTek’s mission. Our focus on innovation, backed by a relentless commitment to customer satisfaction, will drive us toward new opportunities and greater achievements.

In closing, I invite each of you to join me in this exciting chapter. Your insights, hard work, and passion are the keystones of our future success. Together, we will explore new horizons and continue to deliver the exceptional service that defines NexusTek.

Warm regards,

Hamilton Yu
CEO, NexusTek

NexusTek Announces Appointment of Hamilton Yu as New CEO and Bobby Christian as Executive Chairman

NexusTek Announces Appointment of Hamilton Yu as New CEO and Bobby Christian as Executive Chairman

Denver, CO, April 29, 2024 —NexusTek, a leading national Managed Service Provider, is pleased to announce the appointment of Hamilton Yu as its new Chief Executive Officer (CEO). Hamilton’s appointment comes as Bill Wosilius steps down as CEO of NexusTek, after 5 years of driving growth and unifying a company that had acquired several other tech companies at the time of his arrival in 2019.

Hamilton brings over 28 years of experience and expertise to his new role at NexusTek, having recently served as the CEO of Taos (an IBM company) prior to joining the NexusTek team. During his tenure at Taos, Hamilton spearheaded transformative initiatives, saw the implementation of innovative delivery models and the infusion of new cloud capabilities, resulting in faster, more cost-effective, and reliable services for clients.

Before his tenure at Taos, Hamilton played a pivotal role as an executive overseeing the Enterprise Voice AI Customer Care Platform at Nuance Communications, a company later acquired by Microsoft. Hamilton’s journey in the tech industry began at Accenture, where he laid the foundation for his technical acuities.

“I am excited to join NexusTek and lead the company into its next chapter of success. Building on the strong legacy NexusTek has created, I look forward to further enhancing our offerings and delivering even greater value to our customers,” said Hamilton. “With the emergence of generative A.I., and the growing need for businesses to capitalize on the latest capabilities around cloud and cybersecurity, it’s an exciting time for businesses to accelerate their growth and realize new efficiencies.” Hamilton continued, “With a relentless focus on innovation and customer satisfaction, I look forward to collaborating with the talented team at NexusTek to elevate our services and drive positive outcomes for our customers.”

In addition to Hamilton’s appointment, NexusTek is pleased to announce the appointment of Bobby Christian as the Executive Chairman of the NexusTek Board of Directors. Bobby currently serves as the Chief Commercial Officer at Deepwatch, a leading managed security platform for the cyber resilient enterprise. Bobby’s extensive experience in the technology and cybersecurity sectors will provide valuable insights and guidance as NexusTek continues to innovate and expand its service capabilities.

“We are excited about the appointment of Hamilton Yu as CEO and Bobby Christian as Executive Chairman of the NexusTek Board,” said Brian St. Jean, Partner at Abry Partners, a leading North American Private Equity firm invested in NexusTek. “Hamilton and Bobby’s leadership and expertise will be instrumental in driving NexusTek’s continued success. Their appointment underscores NexusTek’s commitment to drive growth, innovation, and providing businesses with the highest quality services and solutions to meet their evolving needs. We thank Bill Wosilius for his 5 years of contributions to NexusTek and his efforts to position the company for an exciting next phase of growth.”

With Hamilton Yu at the helm and Bobby Christian leading the Board of Directors, NexusTek is poised for continued growth and success as it remains at the forefront of delivering innovative technology solutions to businesses across the United States.

About NexusTek

Thousands of businesses depend on NexusTek to manage and optimize their IT and cloud environments for business continuity, productivity, operational efficiency, and cost-effectiveness. With an all-encompassing services portfolio, infrastructure, high-touch personal attention and IT consulting expertise, NexusTek delivers true end-to-end, outsourced IT management to organizations nationwide.

For additional information, please visit https://www.nexustek.com

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The Key to a Secure and Efficient Hybrid Workforce

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The Key to a Secure and Efficient Hybrid Workforce

In today’s dynamic business environment, the concept of the traditional office has evolved drastically. The rise of remote work, coupled with the gradual return to physical workspaces, has given birth to the hybrid workforce model. As business and technology leaders navigate this landscape, the need for reliable IT support has never been more critical. Let’s review the state of hybrid workforces and how businesses are leveraging managed IT services to achieve their goals. 

The Rise of Hybrid Workforces

According to a recent survey by Gartner, 82% of company leaders plan to allow employees to work remotely, at least part of the time, following the accelerated digitization of businesses since 2020. This shift signifies a broader transformation in work culture, where flexibility and adaptability reign supreme. Hybrid work models offer employees the freedom to choose where and how they work while enabling businesses to maintain productivity and efficiency.

Challenges in Managing Hybrid Workforces

Despite the benefits, managing a hybrid workforce comes with its set of challenges. One of the primary concerns is ensuring seamless connectivity and collaboration among distributed teams. With employees accessing company resources from various locations and devices, IT support teams face the daunting task of maintaining security and efficiency.

Another challenge is providing consistent technical support across dispersed locations. Traditional IT infrastructures may struggle to keep up with the demands of a hybrid workforce, leading to increased downtime and reduced productivity. Moreover, managing a diverse array of software applications and platforms adds complexity to IT operations, requiring proactive monitoring and troubleshooting.

The Role of Managed IT Services

Enter managed IT services – a strategic solution for businesses seeking to optimize their hybrid workforce strategies. Managed service providers (MSPs) offer a suite of IT support services tailored to the unique needs of businesses, providing proactive maintenance, round-the-clock monitoring, and rapid response to IT issues.

One of the key benefits of partnering with an MSP is enhanced security. With cyber threats on the rise, safeguarding sensitive data and infrastructure is paramount. MSPs employ robust cybersecurity measures, including threat detection, encryption, and employee training, to mitigate risks and protect against potential breaches.

Moreover, managed IT services offer scalability and flexibility, allowing businesses to adapt to evolving workforce dynamics. Whether scaling up operations or implementing new technologies, MSPs provide the expertise and resources needed to support growth initiatives without straining internal IT resources.

Cost-effectiveness is another compelling reason for SMBs to embrace managed IT services. Instead of hiring and training an in-house IT team, businesses can leverage the expertise of seasoned professionals at a fraction of the cost. By outsourcing IT support, organizations can allocate resources more efficiently and focus on core business objectives.

The Future of Hybrid Work and IT Support

As we look ahead, the hybrid workforce model is poised to become the new norm. Businesses that embrace this shift and invest in robust IT support infrastructure will gain a competitive edge in attracting top talent and driving innovation. By partnering with trusted managed IT service providers, businesses can navigate the complexities of hybrid work environments with confidence and efficiency.

The state of hybrid workforces presents both challenges and opportunities for businesses. By harnessing the power of managed IT services, businesses can overcome obstacles, enhance productivity, and achieve their hybrid workforce goals. It’s imperative to stay ahead of the curve and leverage strategic partnerships to drive success in the digital age.

NexusTek has enabled businesses across the U.S. to seamlessly transition to hybrid workforces, empowering them to leverage the perfect balance of remote and in-office operations for increased flexibility and productivity.

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Need IT services to support your hybrid workforce needs?

NexusTek Recognized on the Prestigious 2024 CRN Tech Elite 250 List

NexusTek Recognized on the Prestigious 2024 CRN Tech Elite 250 List

Denver, CO, March 18, 2024 — NexusTek, a national managed services provider, today announced that CRN, a brand of The Channel Company, has honored NexusTek on its 2024 Tech Elite 250 list.

This yearly compilation showcases solution providers based in the U.S. and Canada, that have distinguished themselves by attaining top-tier certifications and specializations from leading technology vendors in the areas of infrastructure, cloud, and security.

To help customers navigate today’s IT complexities and harness the advantages of state-of-the-art solutions, solution providers—ranging from strategic service providers and systems integrators to managed service providers and value-added resellers—strive to uphold rigorous levels of training and certification from strategic IT vendors, often aiming for the pinnacle tiers within these vendors’ partner programs.

NexusTek has been honored as a recipient of the CRN Tech Elite 250 award for 2024 due to its unwavering commitment to delivering top-tier technology solutions tailored to the unique needs of small to midsized businesses across the United States. With a steadfast focus on innovation and customer-centricity, NexusTek consistently demonstrates exceptional expertise in leveraging the latest technology solutions to address complex business challenges. Through its comprehensive suite of managed IT, cybersecurity, cloud, and IT consulting services, NexusTek empowers organizations to optimize operations, enhance productivity, and achieve sustainable growth in an increasingly competitive landscape. This prestigious accolade recognizes NexusTek’s proven track record of excellence, cementing its position as a trusted partner for businesses seeking strategic IT solutions that drive tangible business outcomes.

“We are truly honored by our recognition as a recipient of the CRN Tech Elite 250 award for 2024,” said Scott Ray, Chief Operating Officer at NexusTek. “This achievement speaks volumes about our team’s dedication to providing tailored IT solutions that make a real difference for our clients, and it reflects our ongoing commitment to customer satisfaction and consistent excellence. This award reinforces NexusTek’s reputation as a trusted partner for small to midsized businesses, and we remain steadfast in our mission to deliver impactful results and drive success for our valued clients.”

“CRN’s Tech Elite 250 highlights leading-edge solution providers within the IT landscape, distinguished by their comprehensive technical proficiency, expertise, and commitment to achieving top-level certifications in critical technology areas,” said Jennifer Follett, VP, U.S. Content, and Executive Editor of CRN at The Channel Company. “These solution providers persistently strengthen their capabilities to bring the advanced IT solutions to market that customers need.”

Coverage of the Tech Elite 250 will be featured in the April issue of CRN Magazine and online at www.CRN.com/techelite250.  

About NexusTek

Trusted by thousands of small and medium-sized businesses (SMBs), NexusTek is a national managed IT services provider with a comprehensive portfolio comprised of end-user services, cloud, infrastructure, cybersecurity, and IT consulting. We design holistic solutions for customers that deliver a superior end-user experience, backed by a 24/7/365 domestically staffed support team. NexusTek Managed Service Plans offer end-to-end IT management with fixed-monthly, per-user pricing through which SMBs can leverage help desk, backup, disaster recovery, dedicated engineers, security, 24×7 remote support, and network monitoring services while creating predictable IT budgets.

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end users. Backed by more than 40 years of unequalled channel experience, we draw from our deep knowledge to envision innovative new solutions for ever-evolving challenges in the technology marketplace. 

www.thechannelco.com 

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The State of AI for Businesses: Top Strategies and Risk Concerns

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The State of AI for Businesses: Top Strategies and Risk Concerns

If you’re like us, you’ll probably have to admit that when generative AI first hit the scene, you used it mostly for tasks like writing hip-hop lyrics about business meetings in the style of Snoop Dogg or composing Shakespearean tragedies about the challenges of interdepartmental collaboration. But even those of us who first adopted generative AI with whimsy began to see very quickly just how powerful this new tool could be in the workplace.

The race is now on to strategically integrate generative AI and other AI tools in ways that allow businesses to keep up with and ideally outpace their competition. Already, 59% of businesses in the small to mid-sized class (i.e., < 1,000 employees) report that AI has made an impact on their business1.

Illustrating the primacy of AI in current business strategy, a recent study found that the #1 strategic initiative among small to mid-sized businesses for 2024 is to increase technology investments to automate and streamline operations2. In line with that focus, trends in AI use are beginning to emerge. These are the subject of the next section.

Top AI and Automation Strategies for 2024

Customer Service​

AI has already been a boon to customer service, with 63% of retail organizations now using some form of AI3. Use of AI can help businesses respond to customers more quickly, enhance personalization, and power greater efficiency in customer service. Chatbots are a common application of AI to customer service, providing 24/7 access to answers to common questions, product recommendations, and complaint resolution. Some businesses use AI to analyze customer feedback, allowing them to improve customer satisfaction and thereby build loyalty.

Operations​

Another major area where AI can exert strategic leverage is operations. Businesses were quick to identify AI’s potential for improving their efficiency, productivity, and profitability, and over 40% of business leaders already report increased productivity through AI automation4. AI is being used by manufacturers to optimize production, to reduce costly waste, and to prevent profit-eroding downtime. AI can also help retailers to more accurately manage inventory, logistics, and delivery.

Data Analysis​

AI tools are also being used to support data analysis. AI can process and analyze large datasets to help businesses derive data-based insights and predictions, which support better decision making. For example, marketing departments are using AI to segment customers, forecast demand, and evaluate marketing campaign performance. Finance professionals are using AI to automate accounting processes and to detect fraud.

Product Development

AI is also showing promise in the area of product development. AI can help businesses with development of products and services that meet customer needs in innovative ways, enhancing competitive advantage. For example, AI can help product development teams to generate new ideas, to test prototypes, and to optimize features in alignment with customer expectations.

Human Resources

A business is only as good as its employees, and AI can help with this as well. Human resources departments are increasingly adopting AI to support their hiring and retention efforts. For example, AI can help to screen resumes to identify the best candidates for open positions, and it can even conduct interviews and evaluate candidates. AI can also support employee development and retention by helping managers to provide feedback, coaching, and training to employees.

Concerns About AI-Related Risk to Businesses

Although 62% of business leaders express excitement about AI’s potential, 30% report feelings of uncertainty and 10% are downright anxious5. A common concern relates to the potential risks of AI when used in the business context. In businesses with fewer than 1,000 employees, the top 3 concerns about AI are: (a) concerns about information security, (b) concerns about data privacy, and (c) unintended consequences6.

Concerns like these are well justified, as generative AI can pose serious risks without appropriate guard rails. Recommendations are:

AI Policy

It is well known among technology professionals that any use of shadow IT by employees poses a risk to data privacy and security. By “shadow IT,” we mean software and other technologies that are adopted by employees without the knowledge and approval of their company’s IT department. Beyond the risks created by shadow IT (e.g., ransomware attacks), generative AI can pose unique data privacy and security risks due to its use of input data to “learn.”

Because employees may input proprietary information, customer information, or employee information into generative AI tools, a clear AI policy is now a must-have for businesses. Before any use of generative AI for business purposes, a business should specify which AI platform(s) may be used, acceptable AI use, and unacceptable AI use.