A New Chapter in Innovation and Service at NexusTek

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A New Chapter in Innovation and Service at NexusTek

Author: Hamilton Yu, CEO of NexusTek

Dear NexusTek Community,

As I take on the role of Chief Executive Officer at NexusTek, I am filled with both excitement and a deep sense of responsibility. The journey ahead is one that we will navigate together, building upon a robust foundation laid by my predecessor, Bill Wosilius, and the many dedicated individuals who have shaped this remarkable organization.

My path to NexusTek has been shaped by over 28 years of passion and curiosity in the tech industry. From my early days at Accenture, through transformative leadership roles at Nuance Communications and most recently Taos—an IBM company—I have focused on driving technological innovations and delivering exceptional client solutions. At Taos, we embraced the shift towards cloud technologies and enhanced our service capabilities, a journey I intend to continue and expand upon here at NexusTek.

The Future of NexusTek: Expanding Our Horizons with AI, Cybersecurity, and Cloud Solutions​

The landscape of technology, especially in AI, cloud services, and cybersecurity, is evolving at an unprecedented pace. As the CEO of NexusTek, I understand how vital the integration of hybrid cloud technologies, AI, and cybersecurity is for businesses to thrive in today’s digital-first environment. These essential technologies form a foundation that drives efficiency, scalability, and innovation for businesses in a competitive landscape.

As a result, NexusTek will establish dedicated practices and expand our services to better serve our valued customers and meet their unique needs and goals. This includes our commitment to providing superior managed IT services while focusing on hybrid cloud environments, generative AI, and data security solutions. This strategic shift ensures that NexusTek not only keeps pace with but leads the evolution in IT innovation, providing our customers with the advanced solutions and expertise required to navigate the increasingly complex digital landscape.

Cybersecurity and cloud services offer clients enhanced data protection, cost efficiency, scalability, and operational agility, ensuring business continuity and fostering innovation in a secure, compliant environment—and NexusTek is poised to harness this potential to benefit our clients.

We remain steadfast in our commitment to our existing customers, ensuring they feel supported and valued as we continue to provide the exceptional service and solutions they have come to expect. Simultaneously, we are excited to showcase our innovative offerings like cybersecurity, cloud services, and AI which are designed to propel businesses forward.

Deepening Our Commitment to Core Values

Our success is not just measured by the technologies we master or the services we provide; It is deeply rooted in the values we uphold. As the new CEO, I am committed to building on the strong legacy NexusTek has created and I pledge to continue advancing these principles as we move forward.

  • Passionate Customer Service: We will continue to place our clients at the heart of everything we do, ensuring their needs and aspirations are met with enthusiasm and expertise.
  • Hire and Retain the Best People: NexusTek will remain a beacon for talent, where the brightest minds come to grow their careers and contribute to industry-leading initiatives.
  • Treat People with Respect: We are committed to treating everyone with respect, fostering an environment where dignity and fairness are paramount.
  • Be Accountable: We remain accountable in all our endeavors—if we stumble, we are committed to making it right.
  • Be Responsible Stewards of Our Business: We will manage our resources ethically and sustainably, focusing on long-term success and upholding our commitment to the well-being of the business.
  • Engage in a Meaningful Way with Our Community: We pledge to engage meaningfully with our communities, enriching the environments in which we operate.
  • Integrity – Say What We Do, and Do What We Say: NexusTek will consistently act with honesty and fulfill our promises, aligning our actions with our words.

Looking Forward

With the support of our talented team and guidance from our newly appointed Executive Chairman, Bobby Christian, I am confident in our collective ability to advance NexusTek’s mission. Our focus on innovation, backed by a relentless commitment to customer satisfaction, will drive us toward new opportunities and greater achievements.

In closing, I invite each of you to join me in this exciting chapter. Your insights, hard work, and passion are the keystones of our future success. Together, we will explore new horizons and continue to deliver the exceptional service that defines NexusTek.

Warm regards,

Hamilton Yu
CEO, NexusTek

The Key to a Secure and Efficient Hybrid Workforce

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The Key to a Secure and Efficient Hybrid Workforce

In today’s dynamic business environment, the concept of the traditional office has evolved drastically. The rise of remote work, coupled with the gradual return to physical workspaces, has given birth to the hybrid workforce model. As business and technology leaders navigate this landscape, the need for reliable IT support has never been more critical. Let’s review the state of hybrid workforces and how businesses are leveraging managed IT services to achieve their goals. 

The Rise of Hybrid Workforces

According to a recent survey by Gartner, 82% of company leaders plan to allow employees to work remotely, at least part of the time, following the accelerated digitization of businesses since 2020. This shift signifies a broader transformation in work culture, where flexibility and adaptability reign supreme. Hybrid work models offer employees the freedom to choose where and how they work while enabling businesses to maintain productivity and efficiency.

Challenges in Managing Hybrid Workforces

Despite the benefits, managing a hybrid workforce comes with its set of challenges. One of the primary concerns is ensuring seamless connectivity and collaboration among distributed teams. With employees accessing company resources from various locations and devices, IT support teams face the daunting task of maintaining security and efficiency.

Another challenge is providing consistent technical support across dispersed locations. Traditional IT infrastructures may struggle to keep up with the demands of a hybrid workforce, leading to increased downtime and reduced productivity. Moreover, managing a diverse array of software applications and platforms adds complexity to IT operations, requiring proactive monitoring and troubleshooting.

The Role of Managed IT Services

Enter managed IT services – a strategic solution for businesses seeking to optimize their hybrid workforce strategies. Managed service providers (MSPs) offer a suite of IT support services tailored to the unique needs of businesses, providing proactive maintenance, round-the-clock monitoring, and rapid response to IT issues.

One of the key benefits of partnering with an MSP is enhanced security. With cyber threats on the rise, safeguarding sensitive data and infrastructure is paramount. MSPs employ robust cybersecurity measures, including threat detection, encryption, and employee training, to mitigate risks and protect against potential breaches.

Moreover, managed IT services offer scalability and flexibility, allowing businesses to adapt to evolving workforce dynamics. Whether scaling up operations or implementing new technologies, MSPs provide the expertise and resources needed to support growth initiatives without straining internal IT resources.

Cost-effectiveness is another compelling reason for SMBs to embrace managed IT services. Instead of hiring and training an in-house IT team, businesses can leverage the expertise of seasoned professionals at a fraction of the cost. By outsourcing IT support, organizations can allocate resources more efficiently and focus on core business objectives.

The Future of Hybrid Work and IT Support

As we look ahead, the hybrid workforce model is poised to become the new norm. Businesses that embrace this shift and invest in robust IT support infrastructure will gain a competitive edge in attracting top talent and driving innovation. By partnering with trusted managed IT service providers, businesses can navigate the complexities of hybrid work environments with confidence and efficiency.

The state of hybrid workforces presents both challenges and opportunities for businesses. By harnessing the power of managed IT services, businesses can overcome obstacles, enhance productivity, and achieve their hybrid workforce goals. It’s imperative to stay ahead of the curve and leverage strategic partnerships to drive success in the digital age.

NexusTek has enabled businesses across the U.S. to seamlessly transition to hybrid workforces, empowering them to leverage the perfect balance of remote and in-office operations for increased flexibility and productivity.

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Need IT services to support your hybrid workforce needs?

The State of AI for Businesses: Top Strategies and Risk Concerns

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The State of AI for Businesses: Top Strategies and Risk Concerns

If you’re like us, you’ll probably have to admit that when generative AI first hit the scene, you used it mostly for tasks like writing hip-hop lyrics about business meetings in the style of Snoop Dogg or composing Shakespearean tragedies about the challenges of interdepartmental collaboration. But even those of us who first adopted generative AI with whimsy began to see very quickly just how powerful this new tool could be in the workplace.

The race is now on to strategically integrate generative AI and other AI tools in ways that allow businesses to keep up with and ideally outpace their competition. Already, 59% of businesses in the small to mid-sized class (i.e., < 1,000 employees) report that AI has made an impact on their business1.

Illustrating the primacy of AI in current business strategy, a recent study found that the #1 strategic initiative among small to mid-sized businesses for 2024 is to increase technology investments to automate and streamline operations2. In line with that focus, trends in AI use are beginning to emerge. These are the subject of the next section.

Top AI and Automation Strategies for 2024

Customer Service​

AI has already been a boon to customer service, with 63% of retail organizations now using some form of AI3. Use of AI can help businesses respond to customers more quickly, enhance personalization, and power greater efficiency in customer service. Chatbots are a common application of AI to customer service, providing 24/7 access to answers to common questions, product recommendations, and complaint resolution. Some businesses use AI to analyze customer feedback, allowing them to improve customer satisfaction and thereby build loyalty.

Operations​

Another major area where AI can exert strategic leverage is operations. Businesses were quick to identify AI’s potential for improving their efficiency, productivity, and profitability, and over 40% of business leaders already report increased productivity through AI automation4. AI is being used by manufacturers to optimize production, to reduce costly waste, and to prevent profit-eroding downtime. AI can also help retailers to more accurately manage inventory, logistics, and delivery.

Data Analysis​

AI tools are also being used to support data analysis. AI can process and analyze large datasets to help businesses derive data-based insights and predictions, which support better decision making. For example, marketing departments are using AI to segment customers, forecast demand, and evaluate marketing campaign performance. Finance professionals are using AI to automate accounting processes and to detect fraud.

Product Development

AI is also showing promise in the area of product development. AI can help businesses with development of products and services that meet customer needs in innovative ways, enhancing competitive advantage. For example, AI can help product development teams to generate new ideas, to test prototypes, and to optimize features in alignment with customer expectations.

Human Resources

A business is only as good as its employees, and AI can help with this as well. Human resources departments are increasingly adopting AI to support their hiring and retention efforts. For example, AI can help to screen resumes to identify the best candidates for open positions, and it can even conduct interviews and evaluate candidates. AI can also support employee development and retention by helping managers to provide feedback, coaching, and training to employees.

Concerns About AI-Related Risk to Businesses

Although 62% of business leaders express excitement about AI’s potential, 30% report feelings of uncertainty and 10% are downright anxious5. A common concern relates to the potential risks of AI when used in the business context. In businesses with fewer than 1,000 employees, the top 3 concerns about AI are: (a) concerns about information security, (b) concerns about data privacy, and (c) unintended consequences6.

Concerns like these are well justified, as generative AI can pose serious risks without appropriate guard rails. Recommendations are:

AI Policy

It is well known among technology professionals that any use of shadow IT by employees poses a risk to data privacy and security. By “shadow IT,” we mean software and other technologies that are adopted by employees without the knowledge and approval of their company’s IT department. Beyond the risks created by shadow IT (e.g., ransomware attacks), generative AI can pose unique data privacy and security risks due to its use of input data to “learn.”

Because employees may input proprietary information, customer information, or employee information into generative AI tools, a clear AI policy is now a must-have for businesses. Before any use of generative AI for business purposes, a business should specify which AI platform(s) may be used, acceptable AI use, and unacceptable AI use.

Cybersecurity Assessment

Businesses that are uncertain of how integrating AI technologies into their infrastructure may impact security should consider obtaining a cybersecurity assessment from a qualified professional. A cybersecurity assessment helps businesses to better understand the state of their security posture, to identify any holes in their defenses, and to formulate strategies to patch any holes identified.

NexusTek is an early adopter of AI, offering expertise in risk management related to AI adoption, including AI policy and cybersecurity assessment.

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Does your business need support to adopt AI tools effectively and securely?

References:

  1. SMB Group. (2024, January 4). 2024 top 10 SMB technology trends. https://www.smb-gr.com/wp-content/uploads/2024/01/SMB_2024-Top-10-SMB-Technology-Trends_v5_01-04-2024.pdf
  2. SMB Group. (2024, January 4). 2024 top 10 SMB technology trends. https://www.smb-gr.com/wp-content/uploads/2024/01/SMB_2024-Top-10-SMB-Technology-Trends_v5_01-04-2024.pdf
  3. Hawley, M. (2023, October 2). 10 AI customer experience statistics you should know about. CMSWire. https://www.cmswire.com/customer-experience/10-ai-customer-experience-statistics-you-should-know-about/
  4. , Matleena. (2024, January 8). 27 AI statistics and trends in 2024. Hostinger Tutorials. https://www.hostinger.com/tutorials/ai-statistics
  5. (2024, January). Now decides next: Insights from the leading edge of generative AI adoption. https://www2.deloitte.com/content/dam/Deloitte/us/Documents/consulting/us-state-of-gen-ai-report.pdf
  6. SMB Group. (2024, January 4). 2024 top 10 SMB technology trends. https://www.smb-gr.com/wp-content/uploads/2024/01/SMB_2024-Top-10-SMB-Technology-Trends_v5_01-04-2024.pdf

Cyber Risk & Your Supply Chain: Managing the Growing Threat

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Cyber Risk & Your Supply Chain: Managing the Growing Threat

You’ve likely heard that employees are the top source of cyber risk for businesses. But when you imagine “employee error” resulting in a data breach at your company, does it occur to you that this might be one of your suppliers’ employees?

It could be. In fact, there is now a 70% chance that a cyberattack on one company was caused in some way by one of their suppliers1. Capitalizing on human error and a host of other vulnerabilities, threat actors increasingly exploit weak links in supply chains to gain access to bigger targets up the chain.

Understanding Supply Chain Cyber Risk

The increasingly digital nature of supply chain relationships has caused the associated cyber risks to skyrocket. Gartner predicts that by 2025, 45% of businesses will have experienced a cyberattack on their supply chain2. What this means is that your company’s own internal security practices ar