Managed IT Consulting Services

Technology runs businesses.

The Fourth Industrial Revolution, featuring the Internet of Things (IoT), is rapidly advancing technologies and business practices across all markets. In fact, the total number of IoT connections will reach 83 billion by 2024, reports Juniper Research. IoT devices collect vast amounts of data, and yet 98% of all IoT device traffic is unencrypted, reports SecurityBrief; with 57% of IoT devices vulnerable to medium- or high-severity cyberattacks, such weaknesses in IT security can impact business operations, expose customer information, and result in further attacks on network systems.

With cybercriminals growing more sophisticated each day, companies need to stay ahead of these changing tools, aware of similarly shifting compliance standards, and up to date in the IT skills necessary to implement, manage, and monitor such advanced technologies. According to Salesforce, a commitment to safeguarding customers’ data strengthens their loyalty 54%. Businesses must focus on expert cybersecurity and cyber resilience both for their company security and national security.

Additionally, private, public, and hybrid cloud environments are evolving the way businesses operate with both their employees and, sometimes, their customers. Connected processes are very important to winning the business of 70% of customers as 45% of consumers will switch brands if a company does not actively anticipate their needs, reports Salesforce. Cloud solutions increase operational efficiency, enhance employee collaboration, and improve the customer experience, and an excellent customer experience strengthens loyalty in 64% of customers.

An IT consulting company has the bandwidth and expertise necessary to appropriately devise a strategic IT plan that jumpstarts or enhances your organization’s digital transformation journey. IT consulting companies can recommend scalable solutions that future-proof your business amid the changing tides of technology.

NexusTek’s IT consultants evaluate your business needs and goals and make tailored recommendations to your IT environment to address current concerns and future plans. NexusTek not only offers IT consulting services with its experienced engineers but also delivers full IT outsourcing services, from end-user services and managed IT to cloud environments, cybersecurity, and more, making NexusTek your answer for end-to-end IT services, including expert technology advice, trustworthy implementation and maintenance, and passionate customer service.

Many IT departments are understaffed and overwhelmed. Often only having time to operate reactively rather than proactively, IT staff may struggle to allocate the bandwidth to conduct long-term strategic IT planning or complete projects necessary to stay level with changing technologies.

A Ponemon Institute survey of 1,400 IT professionals revealed that 73% believed their IT department was understaffed due to a difficulty in attracting and retaining skilled engineers. Consequently, IT staff work longer hours to keep up with the average 492 tickets per month, which rack up an average first response time of 28.7 hours, according to Zendesk. According to Change Management Solutions, Inc., another study reported that cybersecurity professionals needed 64.5 hours to manage their average weekly workloads—in theory—but in reality, were averaging 73.5 hours.

Unsurprisingly, the study found 55% of IT professionals feel their workload “rarely” or “never” supports a level of performance that is sustainable. Overworked and burnt out, IT professionals (47.4%) admitted that at least half of their projects failed or missed deadlines. IT development teams spend less than 50% of their time on actual IT development work, which could set your company behind competitors.

Your business could fall behind the quick pace of the Fourth Industrial Revolution if your IT staff do not have the time to learn the necessary new skills nor the time to implement and maintain the technological changes required for your company’s digital transformation. Unfortunately, 65% of IT professionals quit because of burnout.

An understaffed IT department is tough to boost with new hires when a limited pool of available IT workers in a region is responsible for 35% of hiring difficulty, reports TechRepublic. Meanwhile, finding the desired skills in emerging technology areas accounts for 52%, according to CompTIA. Industry 4.0 will likely make competition for IT talent 55% more intense, found a Salesforce report, and 58% of hiring managers expect new training practices will be necessary to equip IT employees with crucial new skills.

Overworked, internal IT staff are difficult to retain and perhaps even more difficult to hire. Save your company time and money in the search to acquire and reskill IT engineers with the efficiency and cost-effectiveness of an IT consulting company like NexusTek.

NexusTek delivers the expertise and bandwidth your business needs to outline the optimal technical objectives that will keep your IT at the top of the market.

A survey by Vanson Bourne found that 56% of CIOs are almost never able to complete all their company IT needs. With the fast pace of advancing technologies and shifting compliance standards, it is difficult to stay atop of all the changes. 61% of CIOs state their IT environment changes every minute or less, and 32% say it changes every second. The Fourth Industrial Revolution has swept through all IT environments; 89% of CIOs say the digital transformation has accelerated in the past 12 months, according to the survey, and 58% believe it will continue to escalate.

IT consulting services can help lay a strategic plan to prioritize and implement the necessary changes to modernize your IT environment in the age of Industry 4.0. NexusTek is not just an IT consulting company, but also a managed service provider, offering further support to augment your IT department and help develop budgets, manage projects, and execute anything from cloud migration to a disaster recovery plan.

Planning consistent upgrades and routine maintenance of IT infrastructure is essential to business continuity, and yet 82% of companies have experienced unplanned downtime, according to analyst firm Aberdeen Research; 46% of companies could not deliver services to customers and 37% lost production time on a critical asset. Not only does downtime cost a company its customer success, but it also costs an average of $5,600 per minute, reports Gartner, and an hour can amount to $140,000 to $540,000 depending on the organization. NexusTek’s IT consulting services include developing an IT roadmap that will assist in your company in outlining strategies and timelines that will keep your IT technology optimized and your business running, saving time, money, and brand reputation.

If your company needs to cut costs, your IT department could consider adopting cloud solutions, which can reduce IT overhead costs by 30-40%, according to McKinsey & Company. In fact, 77% of businesses feel cloud technology gives them a competitive advantage, reports Salesforce, and companies that invest in big data, cloud, mobility, and security have 53% faster revenue growth. NexusTek’s IT consultants can help you determine if migrating from on-premises infrastructure to a private, public, or hybrid cloud environment is right for your business.

With the recent shift from on-site to remote workforces, 74% of U.S. CEOs digitized operations in 2020, found a KPMG survey. By the end of 2023, 40% of organizations will have implemented anywhere operations to support remote workforces, reports Gartner. If your business has not yet capitalized on the remote IT solutions to increase security and productivity of your remote employees, contact NexusTek IT consultants for remote workforce development planning, including business continuity plans, VDI solutions (DaaS), Microsoft Office 365, and IaaS and HaaS for servers, data storage, and backup.

The security of employees also impacts the security of your customers and their personal information. In a Salesforce survey, 59% of customers believed their personal information is vulnerable to a security breach, and 54% stated that a commitment to safeguarding customers’ data strengthens their loyalty. A Ponemon Institute survey revealed 54% of small businesses believe they’re too small for a cyberattack, which is untrue when 43% of cyberattacks explicitly target small businesses, reports Small Business Trends. In a Ponemon survey, 75% of small businesses did not report even having IT security personnel, which is a scary thought when 90% of companies that are unable to recover business operations within five days of a disaster fail within a year, according to data from FEMA.

Adding or advancing cybersecurity protects your customers, your business, and your budget. The average cost of a data breach in the U.S. was $8.64 million in 2020, according to a Ponemon survey. Even small weaknesses in your infrastructure can have big consequences. In fact, interconnected devices (IoT) increased the cost of a data breach by over 5%, and compliance failures increased the costs 6.6%. An easy and effective way to reduce the cost of a data breach is to implement and test an incident response plan, which can decrease costs by 15%. However, 39% of small and medium-sized businesses do not have an incident response plan.

NexusTek’s IT consulting services can lay the IT roadmap to cybersecurity and cyber resilience. Our vCIOs and certified engineers can provide strategic planning and expert advice on IT security measures and procedures as well as help your business develop or improve its incident response plan. We dive deep into your business operations, goals, and needs to recommend the best-in-class technology solutions that will fortify and further your company.

As an award-winning national provider of managed IT services and full IT outsourcing solutions, NexusTek acts not only as your technology vendor, but also your trusted technology partner. We work with your business to identify areas for improvement in your IT and create action plans to advance your digital transformation journey. Year after year, NexusTek earns its SSAE 18 SOC II certification, adhering to rigorous, industry-accepted auditing standards so that we can ensure our customers’ security as well as offer knowledgeable advice on developing compliant IT practices that protect our clients’ businesses. Your success is our success. Contact NexusTek today for expert IT consulting.