IT Support Services
Don’t suffer any longer than necessary:
NexusTek’s professional remote and on-site IT support team satisfies your on-demand support needs 24 x 7 x 365
We take care of your IT support needs so you can focus on your business.
As a premier business IT support and consulting practice, NexusTek stands ready to deliver on-demand and project-based IT services and support to businesses from any one of our multiple locations.
The last thing you need when running a business is for your servers or databases to stop working because you had no idea they didn’t receive a necessary patch to continue running smoothly or they have reached their maximum capacity.
In our experience, here are some of the issues that slow down your productivity and frustrate your employees:
- Trouble sending, receiving or accessing emails
- Your computer consistently crashes for no apparent reason
- Internet is slow or connection is inconsistent
- Difficulty opening software applications
We can take care of your immediate IT and network support needs, and we can also become your strategic IT services partner. By supplying daily management of your IT environment, performing proactive monitoring of your business infrastructure, and providing ongoing IT consulting to help you plan for the future of your company.
NexusTek offers Business IT & Network Support:
Experiencing System Downtime?
Our fully-staffed help desk and multi-location based field service teams deliver on-demand support services with incredible response times and automatic escalation. We only hire expert professionals with relevant experience. We will take care of your IT support needs – you focus on your business.
Keep Paying to Fix the Same Problem?
Without ongoing monitoring and management of your IT system, the same problems can reappear even after they’ve been “fixed.” To proactively keep issues at bay we offer a variety of managed IT service programs on a subscription basis, including a fixed-cost unlimited support option.
Can’t Reach Your Current IT Provider?
Our clients can reach us 365/7/24 and during the workday, your call is answered by a live person, not an automated system. Our fully staffed remote services help desk, manned by highly experienced IT experts leveraging advanced support technology and professional case management, ensure you get the help you need in a timely fashion.
Feel Like a Hostage to Your Current Provider?
You should feel completely in control of your technology decisions and spending. NexusTek takes a consultative approach with our clients, making recommendations and keeping you informed every step of the way. Our proprietary technology documentation system and process provides you with comprehensive details of all of your equipment, software, warranties, keys, passwords, and more. Everything you need to know about your IT is delivered to you on a quarterly basis.
IT Issues Comes As a Surprise
We will react to any urgent issues you are currently experiencing, and on a go-forward basis, perform ongoing network support monitoring and maintenance of your company’s IT environment to include:
- Computers, servers, and mobile devices
- Databases, email, and websites
- Data backup and replication
- Security systems including firewall, IDS, and antivirus
Additionally, we’ll partner with you to plan for your future technological business needs – your strategic growth plans and any initiatives you will take on in the future. Your business technology needs to keep pace with your plans so it doesn’t hold you back.