Managed IT Services Provider
NexusTek provides Managed IT Services to small and large organizations across the country.
Focus on your business – not your technology.
What is a Managed IT Services Provider?
A managed IT services provider (MSP) is a company that manages other organizations’ IT systems to varying degrees. Managed IT services are used by companies large and small, and services may be configured differently depending on an organization’s specific needs and preferences. MSPs may provide IT services anywhere on a spectrum that ranges from supplemental IT support all the way through fully outsourced IT.
The location of managed IT services provision can also vary based on a company’s needs. Managed services may be provided on a fully offsite basis, and they may also be provided on an on-site basis for companies that prefer this level of support. Whether a company uses an on-premises, fully cloud-based, or hybrid cloud-based IT infrastructure, managed IT services providers help companies to keep their IT systems running smoothly and reliably, often at lower cost than maintaining an in-house IT department.
We Make Technology Easy—Let NexusTek Manage Your IT
As a customer-centric managed services provider, NexusTek starts by consulting with you to gain an in-depth understanding of your business technology needs and preferences. Based on your specific business needs, we then evaluate managed IT services options and provide you with recommendations on the best solutions to meet those needs. By placing your unique business technology needs at the center of our managed IT services plans, we ensure that the technology landscape is developed to fit your business—not the other way around. We then implement the appropriate managed IT services plan as seamlessly as possible, so that your business can keep moving ahead smoothly without missing a beat.
NexusTek offers managed IT services in the following areas:
Initial Needs Assessment & Quarterly Reviews
Our expert team provides an initial assessment of your business technology environment, which creates the basis for development of a managed services plan that aligns with your company’s unique needs and strategic goals. In our initial assessment and in subsequent quarterly business reviews, our engineers evaluate the health of your IT systems, providing relevant metrics and recommendations for improvements as needed. This ensures that your IT infrastructure keeps pace as technologies evolve.
24×7 Proactive Management
An integral part of all NexusTek managed IT services plans is proactive management and monitoring of your IT infrastructure. Our fully-staffed remote help desk and field service team manage your IT systems with perpetual monitoring, asset management, scheduled security scans, automated patch deployment, website and database care, server health assessments, and more. Our meticulous attention to these routine and often time-consuming tasks ensures that your technology is up and running smoothly any time you need it.
Support for Routine or Urgent IT Needs
With a managed services plan, you receive technical support to address emergency issues as well as those routine IT needs that continually arise. Our engineers assist with pressing situations like forgotten passwords, being locked out of accounts, or accidental file deletion. We can assist with problems like suboptimal equipment performance or loss of functionality, and we also offer routine IT services such as adding or removing users from applications. Whether you’re facing an urgent situation or simply taking care of everyday tasks, we’ve got you covered.
Live Help
Most managed IT services companies go out of their way to avoid live interactions. They want you to leave a message, wait endlessly on hold, or navigate an automated phone tree that never seems to get you to the right person. We recognize that your IT services needs are a high priority, and to demonstrate this, we actually answer the phone! It is very important to us that when you call one of our help desks—all of which are located within the U.S.—your call is answered by a human in our office and directed to the appropriate resource to resolve your issue. Optionally, support cases submitted online can receive the same priority handling as phone calls, which can help to streamline your workflow.
Strategic IT Consulting – vCIO
Because technologies are integral to business operations, it is important to articulate a clear IT strategy that aligns with your company’s overall business strategy and organizational processes. This is important because failure to create such alignment can derail your digital transformation efforts. In particular, smaller businesses may struggle to develop an IT strategy because this requires an advanced understanding of both emerging technologies and business strategy. To provide you with this elite level of strategic capability, we offer Virtual CIO (vCIO) consulting as part of any of our managed IT services plans. Our vCIO services are shaped to your needs and may include developing cybersecurity strategy, IT modernization plans, IT policies and procedures, or IT budgets and forecasts. Companies without their own CIO often benefit from comprehensive IT strategy consulting, while companies with a CIO may turn to a NexusTek vCIO to ensure that they stay abreast of current technology trends and best practices.
Dedicated Engineers
In addition to 24/7 help desk services, we can also include a dedicated engineer in your managed IT services plan. On either a remote or on-site basis, dedicated engineers provide you with tailored IT services and support. This is because your dedicated engineer takes the time to learn the special nuances of your business, developing a working familiarity of how your IT and business needs intertwine. A dedicated engineer lends a personal touch to your managed IT services experience.
Flexible Managed Services Programs
NexusTek is committed to developing managed IT solutions that are tailored to your company’s specific needs and preferences. Because no two businesses are exactly alike, we adopt a flexible approach when developing IT services plans with our customers. From our Unlimited Cloud Program, which includes 100% of your on-demand support and comprehensive managed services components for a fixed monthly cost, to customized programs built to suit your requirements, NexusTek offers the flexibility to meet your unique needs.
Are You a Small or Midsize Business with Questions About IT Services?
FAQs
Why NexusTek for Managed IT Services?
Our clients turn to us for managed IT services because we are experts in IT management and business software solutions. We deliver value by allowing you to concentrate on running your business while we manage the IT systems that facilitate your critical business functions, reducing downtime and controlling costs. Running a business—whether large or small—requires enormous reserves of time, energy, and expertise, and managing IT internally just adds to the demands on your resources. Outsourcing your IT services to NexusTek, on a full or partial basis, frees up resources that you can invest in making your business a success.
To ensure that your managed IT services are of the highest possible quality, we maintain high standards of professional competency for our engineers. Demonstrating this commitment to excellence, our staff hold numerous competencies and certifications from a variety of partners, including Microsoft, Cisco, SonicWall, and VMWare. Our high standards ensure that you consistently receive expert-level consultation and support. LEARN MORE about our staff’s professional certifications and credentials.
What are advantages of fully outsourced IT services?
NexusTek provides managed IT services on both a fully and partially outsourced basis. For many companies, partnering with an MSP for fully outsourced IT services makes the most sense. Fully outsourced IT services are ideal for companies that lack IT expertise, cannot afford their own IT department, or simply do not wish to maintain an in-house IT department. For such companies, NexusTek can provide the full range of managed IT services required to support their business processes. This includes proactive managed services and as-needed technical support related to IT infrastructure, network, applications, and data security. We can also provide IT consulting services to ensure alignment between a company’s IT strategy, organizational processes, and overall business goals.
What are advantages of co-managed or partially outsourced IT services?
Many companies prefer to co-manage their IT infrastructure in partnership with an MSP like NexusTek, outsourcing only a portion of their IT management. Businesses choose a co-management approach to IT services for various reasons. For example, a growing business using a hybrid cloud infrastructure may prefer to retain in-house IT for its on-premises needs, enlisting an MSP to manage its cloud-based IT services.
We also partner with companies to develop co-management arrangements that outsource only certain types of IT services functions to NexusTek. In such an arrangement, a company may use managed services for IT needs like routine maintenance and troubleshooting, allowing their internal IT team to focus on higher-value IT activities. A key advantage to a co-managed IT services plan is that companies can decide which aspects of their IT management to keep in-house and which to outsource to an MSP. Through co-managed IT services, NexusTek supports businesses to create an IT environment that is customized to their needs.
What are your help desk hours?
Our help desk engineers are available to assist you 24 hours a day, 7 days a week, 365 days a year.
Do small businesses benefit from managed IT services?
Yes, businesses of all sizes benefit from managed IT services, and in fact, smaller businesses often benefit in special ways when they enlist the support of a managed services provider. Smaller businesses are often staffed by employees who know their line of business quite well, but they may lack the specialized skills, education, and training that are required to manage IT systems on a business-wide level. Although smaller businesses may address their IT needs by bringing on internal technical staff, managed IT services are often a more affordable choice for a small or growing business, as prices are scaled based on size.
Do managed IT services replace internal IT departments?
Managed IT services do not need to replace internal IT departments, and companies with established IT teams often find that managed IT services providers help them to elevate their IT performance. This is because companies can designate a specific collection of routine and/or time-consuming IT tasks to the managed services provider, allowing their internal IT personnel to focus on higher-value activities that further business performance.
Do managed IT services include cyber security protection?
Our managed services plans support your company’s cyber resilience through proactive services that include routine patch management. Keeping your operating system and application patches up to date is an essential part of cyber security protection, because unpatched systems and applications create vulnerabilities that hackers often target. NexusTek also offers a robust suite of cyber security services that can be easily integrated into a managed services plan if desired. These include services such as proactive monitoring, threat detection alerts, cyber security awareness training, vulnerability scans, and more.