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Managed Help Desk Service

Your People and Productivity Depends on the Efficiency of Your Business Technology.

What is a Managed Help Desk?

Businesses that utilize a Managed Help Desk outsource their level 1 and 2 IT support requests to an IT services provider. A Managed Help Desk works much like an internal help desk. Users needing support will contact their Managed Help Desk via a ticketing system, phone call or email. The help desk will then work to resolve their issue by providing instruction or remoting in to that user’s device.

Desktop Technical Support

When parts of your system go down, aren’t communicating properly or are showing other issues, you need an experienced IT professional to help you get your network functioning again properly. There are countless issues that can arise between your hardware, software, server and applications, and your business can’t afford extended downtime. However, many small and mid-sized businesses also don’t have the luxury of a targeted IT department or an engineer who can help them

The Following are Examples of System Problems:

  • I cannot print
  • My computer is running slow
  • I can’t access my shared drive
  • I need to synchronize my mobile device with Microsoft Outlook

NexusTek takes care of these problems with managed help desk services available 24 hours a day, 7 days a week, throughout the year. From the smallest problems to complete overhauls, NexusTek’s technical engineers give you quick and effective solutions. Working through each issue step-by-step, NexusTek’s engineers give you personal assistance to solve system problems and show you how to resolve them. From printing problems, viruses, connectivity issues, synchronization with mobile devices and more, NexusTek’s experts can help.

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