Managed Help Desk Service
Your People and Productivity Depends on the Efficiency of Your Business Technology
What is a Managed Help Desk?
Businesses that utilize a Managed Help Desk outsource their level 1 and 2 IT support requests to an IT services provider. A Managed Help Desk works much like an internal help desk. Users needing support will contact their Managed Help Desk via a ticketing system, phone call or email. The help desk will then work to resolve their issue by providing instruction or remoting in to that user’s device.