Managed Service Plans: DEDICATED
We understand the challenges of keeping up with evolving technology, and making sure you are maximizing your technology investments. Here are three key benefits NexusTek clients receive through our Dedicated Managed Service Provider Plan.
What do you get with the Dedicated plan?
Get a Dedicated Engineer
NexusTek’s Dedicated plan is aptly named because each client is assigned a dedicated engineer who focuses on learning the “ins and outs” of their business. This personal IT expert provides routinely scheduled services, as well as troubleshooting benefits 24/7/365. Our engineers are trained to use the best proactive strategies that are customized to your firm’s needs. We work with your existing IT team to conduct quarterly technical business reviews, so if changes in your IT strategy need to be made, we’re there to walk you through it.
Benefit From Proactive Support and Security
NexusTek takes a proactive approach to managing your IT, so we can identify problems before they happen and keep your business running smoothly. We monitor critical systems and provide vital endpoint security. Support services include optional services such as unlimited live help desk and emergency on-site response. In addition, support for user applications, server applications, backup restores, and remediation of monitoring alerts are included in every Dedicated Service Plan. Rest easy knowing your security is being monitored through managed services that include anti-virus and anti-malware, vulnerability scanning, and Windows OS, Microsoft app, third-party supported app, and endpoint security patching.
Increase the Productivity of Your Existing IT Team
A Dedicated Managed Service Provider Plan with NexusTek augments your existing IT support. Let our team of experts free your team of experts up to focus on core business needs. Leave the management and maintenance of your systems to our highly-trained managed IT staff.
Get managed IT that is customized to the needs of your business with a Dedicated Managed Service Provider Plan from NexusTek.
Proactive IT Maintenance, Security and Dedicated Engineering for small & medium-sized businesses
Managed Service Plan Features
| Proactive Planning, Consulting and Reporting Services | ESSENTIAL | REMOTE | DEDICATED | COMPLETE |
| Baseline Strategic IT Assessment | ✔ | ✔ | ✔ | ✔ |
| Quarterly Business Review with Health Score & Metrics Analysis | ✔ | ✔ | ✔ | ✔ |
| Business IT Alignment and Roadmap | ✔ | ✔ | ✔ | ✔ |
| 24x7x365 Support Services | ESSENTIAL | REMOTE | DEDICATED | COMPLETE |
| Unlimited Live Help Desk | + | ✔ | + | ✔ |
| Unlimited Emergency On-site Response | + | ✔ | + | ✔ |
| Access to Microsoft Top Tier Support | + | ✔ | ✔ | ✔ |
| Scheduled Dedicated Engineer (On-site or Remote) | + | + | ✔ | ✔ |
| Support for User Adds, Removes and Changes | + | ✔ | ✔ | ✔ |
| Support for User Applications and Hardware | + | ✔ | ✔ | ✔ |
| Support for Data Restore from Backup | + | ✔ | ✔ | ✔ |
| 24x7x365 Proactive Cyber Security Services | ESSENTIAL | REMOTE | DEDICATED | COMPLETE |
| Advanced Endpoint Security Software (Win/Mac) | ✔ | ✔ | ✔ | ✔ |
| Managed Ransomware, Phishing and Malware Protection | ✔ | ✔ | ✔ | ✔ |
| Managed Endpoint Zero-day Threat Protection | ✔ | ✔ | ✔ | ✔ |
| World-wide Threat Intelligence AI Network Integration | ✔ | ✔ | ✔ | ✔ |
| Automated Malware Remediation | ✔ | ✔ | ✔ | ✔ |
| Managed Vulnerability Scanning | ✔ | ✔ | ✔ | ✔ |
| Managed Windows OS Patching | ✔ | ✔ | ✔ | ✔ |
| Managed Microsoft App Patching | ✔ | ✔ | ✔ | ✔ |
| Managed 3rd Party Application Patching | ✔ | ✔ | ✔ | ✔ |
| 24x7x365 Proactive System Monitoring Services | ESSENTIAL | REMOTE | DEDICATED | COMPLETE |
| 24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including: | ✔ | ✔ | ✔ | ✔ |
| Unlimited Upkeep Maintenance | ✔ | ✔ | ✔ | ✔ |
| Windows Servers, Physical and Virtual | ✔ | ✔ | ✔ | ✔ |
| PCs and Virtual Desktops | ✔ | ✔ | ✔ | ✔ |
| Supported Firewalls, Physical and Virtual | ✔ | ✔ | ✔ | ✔ |
| Supported Switching | ✔ | ✔ | ✔ | ✔ |
| Supported Storage Area Network Hardware | ✔ | ✔ | ✔ | ✔ |
| Supported Cloud Platforms and Hypervisors | ✔ | ✔ | ✔ | ✔ |
| Supported Backup Systems | ✔ | ✔ | ✔ | ✔ |
| Supported UPS Systems | ✔ | ✔ | ✔ | ✔ |
| Monitoring of Supported Mission-Critical Network Hardware | ✔ | ✔ | ✔ | ✔ |
| IT Inventory Management and Tracking Services | ESSENTIAL | REMOTE | DEDICATED | COMPLETE |
| Managed IT Asset Tracking | ✔ | ✔ | ✔ | ✔ |
| Managed Software Licensing and Subscription Tracking | ✔ | ✔ | ✔ | ✔ |
| Managed Hardware Warranty Tracking | ✔ | ✔ | ✔ | ✔ |
| Managed Domain Name Services | ✔ | ✔ | ✔ | ✔ |
| Managed Secure Password Database | ✔ | ✔ | ✔ | ✔ |
✔ = Included in package + = Usage-based charges may apply
