Managed Service Plans: REMOTE

The Remote Managed Service Provider (MSP) plan is NexusTek’s premiere IT support plan for businesses that operate primarily via cloud infrastructure. Out of our four MSP plans (Essentials, Remote, Dedicated, and Complete), the Remote plan gives businesses exactly what they need to manage their cloud IT and how it integrates with their actual use of IT.

What do you get with the Remote plan?

How Does an MSP Manage IT?

In IT, information is everything. The Remote MSP provides remote IT support and IT monitoring to ensure that businesses are not left in the dark regarding the state of their IT. Each plan NexuTek provides as your managed service provider gives essentials like cyber security, system monitoring and tracking, and IT inventory tracking.

Remote MSP further helps with IT support via round-the-clock help desk access, support for backups, and other cloud-based IT support needs. Because of the help desk support included in the Remote plan, many businesses will use the Remote MSP plan to supplement their internal managed IT needs. The internal team tracks on-site IT and manages the physical infrastructure while NexusTek provides troubleshooting and help desk support.

Features of the Remote MSP Plan

The Remote plan has all the same features as the Essentials managed plan as well as some more focused features that are geared towards cloud systems including the following:

  • 24-hours a Day Unlimited Help Desk
  • Support for Unlimited Devices
  • User Management Systems
  • IT Strategy and Planning
  • Website Content Filtering via OpenDNS
  • User Security Training
  • Software and Infrastructure Monitoring
  • Business IT Recovery through Backups and More

The Remote Plan provides outsourced help desk + proactive patching for growing businesses

Managed Service Plan Features

Proactive Planning, Consulting and Reporting Services ESSENTIAL REMOTE DEDICATED COMPLETE
Baseline Strategic IT Assessment
Quarterly Business Review with Health Score & Metrics Analysis
Business IT Alignment and Roadmap
24x7x365 Support Services ESSENTIAL REMOTE DEDICATED COMPLETE
Unlimited Live Help Desk + +
Unlimited Emergency On-site Response + +
Access to Microsoft Top Tier Support +
Scheduled Dedicated Engineer (On-site or Remote) + +
Support for User Adds, Removes and Changes +
Support for User Applications and Hardware +
Support for Data Restore from Backup +
24x7x365 Proactive Cyber Security Services ESSENTIAL REMOTE DEDICATED COMPLETE
Advanced Endpoint Security Software (Win/Mac)
Managed Ransomware, Phishing and Malware Protection
Managed Endpoint Zero-day Threat Protection
World-wide Threat Intelligence AI Network Integration
Automated Malware Remediation
Managed Vulnerability Scanning
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring Services ESSENTIAL REMOTE DEDICATED COMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Unlimited Upkeep Maintenance
Windows Servers, Physical and Virtual
PCs and Virtual Desktops
Supported Firewalls, Physical and Virtual
Supported Switching
Supported Storage Area Network Hardware
Supported Cloud Platforms and Hypervisors
Supported Backup Systems
Supported UPS Systems
Monitoring of Supported Mission-Critical Network Hardware
IT Inventory Management and Tracking Services ESSENTIAL REMOTE DEDICATED COMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database

= Included in package    + = Usage-based charges may apply

Are You a Small or Midsize Business with Questions About IT Services?

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