Managed Service Plans: REMOTE

The Remote Managed Service Provider (MSP) plan is NexusTek’s premiere IT support plan for businesses that operate primarily via cloud infrastructure. Out of our four MSP plans (Essentials, Remote, Dedicated, and Complete), the Remote plan gives businesses exactly what they need to manage their cloud IT and how it integrates with their actual use of IT.

What do you get with the Remote plan?

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How Does an MSP Manage IT?

In IT, information is everything. The Remote MSP provides remote IT support and IT monitoring to ensure that businesses are not left in the dark regarding the state of their IT. Each plan NexuTek provides as your managed service provider gives essentials like cyber security, system monitoring and tracking, and IT inventory tracking.

Remote MSP further helps with IT support via round-the-clock help desk access, support for backups, and other cloud-based IT support needs. Because of the help desk support included in the Remote plan, many businesses will use the Remote MSP plan to supplement their internal managed IT needs. The internal team tracks on-site IT and manages the physical infrastructure while NexusTek provides troubleshooting and help desk support.

Features of the Remote MSP Plan

The Remote plan has all the same features as the Essentials managed plan as well as some more focused features that are geared towards cloud systems including the following:

24-hours a Day Unlimited Help Desk
Support for Unlimited Devices
User Management Systems
IT Strategy and Planning
Website Content Filtering via OpenDNS
User Security Training
Software and Infrastructure Monitoring
Business IT Recovery through Backups and More

The Remote Plan provides outsourced help desk + proactive patching for growing businesses

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Managed Service Plan Features

Proactive Planning, Consulting and Reporting Services	ESSENTIAL	REMOTE	DEDICATED	COMPLETE
Baseline Strategic IT Assessment	✔	✔	✔	✔
Quarterly Business Review with Health Score & Metrics Analysis	✔	✔	✔	✔
Business IT Alignment and Roadmap	✔	✔	✔	✔

24x7x365 Support Services	ESSENTIAL	REMOTE	DEDICATED	COMPLETE
Unlimited Live Help Desk	+	✔	+	✔
Unlimited Emergency On-site Response	+	✔	+	✔
Access to Microsoft Top Tier Support	+	✔	✔	✔
Scheduled Dedicated Engineer (On-site or Remote)	+	+	✔	✔
Support for User Adds, Removes and Changes	+	✔	✔	✔
Support for User Applications and Hardware	+	✔	✔	✔
Support for Data Restore from Backup	+	✔	✔	✔

24x7x365 Proactive Cyber Security Services	ESSENTIAL	REMOTE	DEDICATED	COMPLETE
Advanced Endpoint Security Software (Win/Mac)	✔	✔	✔	✔
Managed Ransomware, Phishing and Malware Protection	✔	✔	✔	✔
Managed Endpoint Zero-day Threat Protection	✔	✔	✔	✔
World-wide Threat Intelligence AI Network Integration	✔	✔	✔	✔
Automated Malware Remediation	✔	✔	✔	✔
Managed Vulnerability Scanning	✔	✔	✔	✔
Managed Windows OS Patching	✔	✔	✔	✔
Managed Microsoft App Patching	✔	✔	✔	✔
Managed 3^rdParty Application Patching	✔	✔	✔	✔

24x7x365 Proactive System Monitoring Services	ESSENTIAL	REMOTE	DEDICATED	COMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:	✔	✔	✔	✔
Unlimited Upkeep Maintenance	✔	✔	✔	✔
Windows Servers, Physical and Virtual	✔	✔	✔	✔
PCs and Virtual Desktops	✔	✔	✔	✔
Supported Firewalls, Physical and Virtual	✔	✔	✔	✔
Supported Switching	✔	✔	✔	✔
Supported Storage Area Network Hardware	✔	✔	✔	✔
Supported Cloud Platforms and Hypervisors	✔	✔	✔	✔
Supported Backup Systems	✔	✔	✔	✔
Supported UPS Systems	✔	✔	✔	✔
Monitoring of Supported Mission-Critical Network Hardware	✔	✔	✔	✔

IT Inventory Management and Tracking Services	ESSENTIAL	REMOTE	DEDICATED	COMPLETE
Managed IT Asset Tracking	✔	✔	✔	✔
Managed Software Licensing and Subscription Tracking	✔	✔	✔	✔
Managed Hardware Warranty Tracking	✔	✔	✔	✔
Managed Domain Name Services	✔	✔	✔	✔
Managed Secure Password Database	✔	✔	✔	✔

✔ = Included in package + = Usage-based charges may apply

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